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Regional Director of Operations – Mid-Atlantic Region
Job Description:
- Drive year-over-year same-store sales growth while optimizing cost management to meet and exceed annual business goals.
- Define and implement key compliance standards, expectations, and performance metrics to align franchisees with brand and operational guidelines.
- Lead an annual franchisee planning process, collaborating with owners to set revenue and profit goals and developing action plans for success.
- Assess franchisee business strengths, gaps, and opportunities, providing tailored strategies and best practices to enhance their effectiveness.
- Oversee the OSR/Audit process to ensure consistency, reliability, and operational excellence across franchise locations.
- Deliver differentiated support based on the unique needs of single-unit operators, multi-unit franchisees, new locations, and varying revenue tiers.
- Develop and implement a best practices roadmap to enable scalable, proven strategies for franchisee success.
Requirements:
- 7+ years of progressive experience in multi-unit business operations or franchise operations, including at least 3 years in a field role.
- Must be physically located within commutable distance to the Raleigh, NC area or willing to relocate.
- Bachelor’s degree in Business Management preferred; equivalent experience will be considered.
- Proven ability to lead, inspire, and coach teams to achieve business goals.
- Strong business acumen with the ability to influence key stakeholders, including franchise owners and vendor executives.
- Excellent relationship management, interpersonal, and communication skills, with the ability to present effectively to large and small groups.
- Analytical mindset to evaluate business performance, identify key learnings, and develop data-driven strategies for improvement.
- Willingness and ability to travel up to 75% locally and nationwide to support franchisees, attend regional and national meetings, and represent the brand at industry events.
- Commitment to ongoing professional development and brand training.
- Integrity and ethical behavior to build trust and credibility.
- Proficiency in Microsoft Office products, including Word, Excel, Outlook, and PowerPoint.
Benefits:
- Medical, Dental and Vision benefits
- Additional Bonus Opportunities
- Monthly Car/Travel Expense allowance
- Monthly Cell Phone allowance
- Traditional and Roth 401k plans. Employer match is 4% and your 401k would be fully vested at the start of year 3
- Complimentary corporate memberships to XPLUS and XPASS
- Discounts on retail brand merchandise