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Release Customs Analyst

May 29, 2026

<span class="jobdescription"><p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px"><b> <b>Release Customs Analyst</b> </b></span></span></p> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.</span></span></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">JOB SUMMARY</h2> </div><div><p style="text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Arial', sans-serif">Reporting to the Manager, Service Delivery, this position is responsible for the timely processing, and release of all client shipments in accordance with Livingston’s operating procedures and service standards, ensuring commitment time is met to earn the clients' complete satisfaction. <strong>This position is working remotely Tuesday to Saturday 2pm to 10:30pm EST.</strong></span></span></span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">KEY DUTIES & RESPONSIBILITIES</h2> </div><div><ul> <li>Ensure accurate and timely processing of shipments which could include all modes of transportation.</li> <li>Create customs entries through review, proper selection of client and client records, proper vendor and keyword selection, interpretation of documentation for all clients' shipments, in a one-step process for both high and low value shipments. </li> <li>Data entry of shipment information for release (NSC), rating and billing and ensuring that all mandatory fields are completed and accurate.</li> <li>Ensure correct value for duty is reported based on invoice details and terms of sale. Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code</li> <li>Contact Release Import Analyst or the client service team as required for missing documentation, information or instructions necessary to release a shipment. </li> <li>Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).</li> <li>Ensure that all LI,I SOP's, ESPs (Exceptions to Standard Procedures) and business rules are adhered to following special client instructions, notes and alerts. Identifies those that have become outdated or ineffective, making recommendations for change. </li> <li>Identify ESPs and SOPs to improve efficiencies to enhance client service and improve day to day Client Service team operations.</li> <li>Research and respond to Call Center requests for information (ranges from BOL update to driver waiting) in a professional manner via phone or email in non-Air/Sea locations.</li> <li>Prioritize and complete work in accordance with client and customs requirements as assigned by the Production Manager / Manager, Release Operations in compliance with Customs requirements Livingston standards.</li> <li>Escalate two-step release requirements, authorization or release issue resolution to the Client Import Analyst, Release Import Analyst or Supervisor in the US or the Customs Specialist supporting Release Operations in Canada, for escalation authorization or issue resolution.</li> <li>Update, approve and release information for billing as required. (Canada only)</li> <li>When applicable, assist in billing and data entry (ASR – automated systems rating) where required.</li> <li>Participate fully with other team members in the day-to-day operation of Release Operations.</li> <li>Endeavor to utilize and take advantage of system automation tools that are available to support release processing.</li> <li>Perform other related duties as assigned by management. </li> <li>Adhere to established policies and procedures.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">KNOWLEDGE & SKILLS</h2> </div><div><ul> <li style="text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Arial', sans-serif">Excellent oral and written communication and organizational skills</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Arial', sans-serif">Client Service oriented -- interpersonal skills with internal/external clients and coworkers</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Arial', sans-serif">Ability to handle large volumes and meet tight deadlines</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Arial', sans-serif">Attention to detail; organization, completeness and accuracy</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Arial', sans-serif">Good analytical skills with problem-solving ability</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Arial', sans-serif">Ability to make decisions and recommendations within authorized limitations</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Arial', sans-serif">Excellent time management skills</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Arial', sans-serif">Ability to present a professional image.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Arial', sans-serif">Knowledge of Word and Excel software.</span></span></span></span></span></li> <li style="text-align:justify"><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Arial', sans-serif">Office equipment/machinery used: Personal computer and common business machines/software</span></span></span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">WORK EXPERIENCE – MINIMUM REQUIRED</h2> </div><div><div>No experience required</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">EDUCATION</h2> </div><div><div>Required: High School/GED or equivalent</div><div>Preferred: Associates Degree or post-secondary education</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">COMPETENCIES</h2> </div><div><div>Business Acumen and Straight Talk</div><div>Customer First Focus</div><div>Inclusion and Collaboration</div><div>Leading and Developing</div><div>Agility</div><div>Accountability</div></div></div></div><p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box.</span></span></p> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><em>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</em></span></span></p> <p> </p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>Location: HomeOffice New York, HomeOffice Florida, HomeOffice Michigan, HomeOffice Minnesota, HomeOffice Mississippi, HomeOffice Missouri, HomeOffice Nevada, HomeOffice North Carolina, HomeOffice South Carolina, HomeOffice Tennessee, HomeOffice Texas </b></span></span></p> </span>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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