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Remote Bank Customer Service (DE, OH, UT, AZ, MD, PA, NJ)
About This Role Discover. A brighter future. Great News! We offer 100% remote, combo, or on site - it’s your choice! You do need to live in Ohio, Utah, Arizona, or Delaware (and surrounding area). And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60. Job Description We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic! Check out all the reasons to apply: We have lots of options with start dates and schedules. Our next classes start in May 2023. We post all our jobs in Eastern Standard Time- we’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours: Available Shifts (DE, MD, PA, NJ, & OH) START times of 8:00 AM, 10:00 AM, and 12:00 PM EST (UT) START time of 6:00 AM, 8:00 AM, and 10:00 AM MDT (AZ) START time of 5:00 AM, 7:00 AM, and 9:00 AM MST Note: Shifts are Monday- Friday with weekends as assigned Competitive Wage: Starting wage of $17.00 per hour with shift differential opportunities to earn up to $21.60 per hour. Full Time Benefits We could say there are too many to list, but it’s worth it to share the good news! Starting DAY ONE (yes, you heard that correctly – NO WAITING PERIOD), you can take advantage of our amazing benefit package, designed with you and your future in mind! Check out the full list: Paid time off (at minimum, 20 personal days + 8 holidays per year) Medical/Dental/Vision/Life Insurance Education Assistance: fully paid Bachelors and tuition assistance & reimbursement options 401K with company match and fixed contribution Employee Stock Purchase Plan What You Will Do You’ll spend the majority of your shift on the phone (inbound calls), speaking with customers, listening to their concerns, assisting them with online navigation and providing them with the best solutions. You’ll be a pro at problem solving! Customer care is key- our approach in banking is about finding the right options for the customer by understanding their needs, and the options Discover has for them. Working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 5 MBPS up/download speed from your internet provider. We’ll provide you with all the equipment you need! Monitors, computer, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service! We’ll provide you with procedures and tools to handle our customer’s needs and strengthen their relationship with Discover. Qualifications You Will Need to Succeed The Basics: Be reliable! We need you here to take care of our customers. Be committed to working your schedule. We are always looking for ways to make things better for our employees and customers- that means you will experience change, sometimes at a fast pace. Be resilient! You will need to be confident and have the ability to cope with rejection. Positive energy, competitive drive, strong communication, ability to focus on the issue and not take things personally. Let your personality shine. We want you to succeed! That means you will receive coaching and feedback. Be open and willing to try new things. Bonus Points if you have: 1+ years of experience in related field Benefits you might not have expected Employee Assistance Program Counselors Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services) Perks at Work (access discounts from over 30,000 merchants, earning WOW Points while you shop) Opportunities to volunteer in the community Development groups and training If you do choose to work onsite, we have a full service cafeteria featuring Starbucks and subsidized mindful options, as well as access to our Fitness Center. We also have onsite Health Clinics. #INDDFS, #ZRDFS, #Remote and #BI-Remote With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. What are you waiting for? Apply today! All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management. Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
