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Remote IT Service Desk Analyst - Singapore | Full-Time
Job Summary
Houston Skilled Consultancy is seeking a highly motivated and skilled Remote IT Service Desk Analyst to join our growing team in Singapore. In this role, you will serve as the first point of contact for all IT-related issues, providing technical support and troubleshooting for our clients hardware, software, and network systems. The ideal candidate is a proactive problem solver with excellent communication skills, able to deliver timely and effective solutions in a fast-paced, remote environment.
Key Responsibilities
Provide first-line technical support for hardware, software, and network-related issues via phone, email, or chat.
Log, track, and manage support requests using ticketing systems to ensure timely resolution.
Diagnose and troubleshoot technical problems, escalating complex issues to senior IT staff when necessary.
Install, configure, and maintain computer systems, software, and peripherals.
Guide end-users through step-by-step solutions and ensure user satisfaction.
Monitor IT systems and proactively identify potential issues or risks.
Maintain documentation of processes, solutions, and technical knowledge for team reference.
Collaborate with cross-functional teams to implement IT projects and improvements.
Required Skills and Qualifications
Bachelors degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
Strong understanding of computer systems, mobile devices, and network infrastructure.
Proficiency in Windows and/or macOS environments; experience with Linux is a plus.
Familiarity with ticketing systems, remote support tools, and ITSM frameworks.
Excellent problem-solving, analytical, and multitasking skills.
Strong written and verbal communication skills in English.
Ability to work independently in a remote setting while maintaining team collaboration.
Experience
Minimum 2 years of experience in an IT support or service desk role.
Prior experience in a remote work environment is highly desirable.
Experience in troubleshooting software, hardware, and networking issues across multiple platforms.
Working Hours
Full-time, Monday to Friday.
Standard Singapore office hours (with flexibility for on-call support if required).
Remote work setup; work-from-home equipment and guidelines provided.
Knowledge, Skills, and Abilities (KSA)
In-depth knowledge of IT systems, networking, and software applications.
Strong ability to troubleshoot technical problems and provide clear solutions.
Excellent customer service orientation and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Self-motivated, proactive, and detail-oriented.
Capacity to learn new technologies quickly and adapt to changing environments.
Benefits
Competitive salary with performance-based incentives.
Full remote work flexibility.
Comprehensive health insurance and wellness programs.
Professional development opportunities and training programs.
Paid annual leave and public holidays.
Supportive and collaborative team culture.
Why Join Houston Skilled Consultancy?
Joining Houston Skilled Consultancy means being part of a dynamic, innovative, and growth-oriented organization. We value our employees expertise and encourage continuous learning and professional development. Our remote-first work model provides flexibility, autonomy, and the chance to work with diverse clients across industries while enjoying a healthy work-life balance.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing relevant experience to us with the subject line: Remote IT Service Desk Analyst – Singapore Application. Shortlisted candidates will be contacted for an initial virtual interview.
