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Remote Nurse Navigator (Must be an RN and Reside in Puerto Rico)

May 28, 2026

To be considered for this position, all applicants must submit a resume in English

We are looking for motivated RNs with at least 2 years of hospital-based clinical experience to join Pager Health’s 24/7 nurse line, supporting our members. This is a full-time, fully remote position for a Registered Nurse who is eager to think creatively and apply their clinical expertise in the field of telehealth.

This person must be based in Puerto Rico, and have an active, unencumbered RN license in Puerto Rico. In addition, licensure in one or more US states is a HUGE plus. Must be available to work 5 days per week, including alternating weekends.

The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience.

Responsibilities for the Triage RN, Nurse Navigator:

Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email
Document within EMR
Follow and apply clinically validated triage protocols
Ensure the highest quality customer service for patients and providers
Complete basic nursing responsibilities, outpatient testing, medications, etc…
Troubleshoot technology with patients
Work to ensure a seamless patient call center experience
Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
Assist in identifying technology needs that improve patient experience
Additional projects as assigned

Candidate Profile for the Triage RN, Nurse Navigator:

Passionate about patient care and triage
Enjoy helping others
Ability to use critical thinking when presented with new and challenging situations
Relish solving problems, seeking out answers, and trying new things
Kind, empathetic and possess a strong social perceptiveness
Positive, energetic, and fun!
Outstanding multitasking skills
Enthusiasm and savviness for new technology
Mastery of oral and written language along with strong typing skills
Ability to assess and communicate with patients via a text-based platform
Flexible and fast learner, comfortable in a fast-paced and changing environment
Eager to challenge the status quo of traditional healthcare
Detail oriented and an organized self-starter with outstanding interpersonal skills
Ability to give and receive actionable feedback

Qualifications:

2+ years of clinical hospital experience working with high acuity patients as an RN: (Emergency Department (ED), Medical ICU / Stepdown (MICU), Cardiac ICU/Stepdown CICU/CCU), Cardiothoracic ICU /Stepdown (CTICU), Neuro ICU /Stepdown (Neuro ICU), Surgical ICU/Stepdown (SICU), Surgical Trauma ICU/Stepdown (STICU), Oncology, Med-Surg, Telemetry, Float)
An active unencumbered RN license in Puerto Rico
Minimum of an Associate's Degree in Nursing (ADN)
Be a permanent resident of Puerto Rico
Fluent in English and Spanish is required (speaking, reading and writing); All applicants must submit a resume in English to be considered

At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.

You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.

At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com.

Pager Health is committed to protecting the privacy and security of your personal information

Pay: $18.00 - $19.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

Application Question(s):

Are you fluent in both English and Spanish (speaking, reading, writing)?
Do you reside in Puerto Rico?
Is $18 - $19 per hour within your salary requirements?
Do you have 2+ years of RN experience in one or more of these departments: ER/ED, MICU/Stepdown, CICU/CCU/Stepdown, CTICU/Stepdown, Neuro ICU/Stepdown, SICU/Stepdown, STICU/Stepdown, Oncology, Med-Surg, Telemetry, Float?

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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