Remote Triage Nurse (RN Part-Time)

Make a difference every day at Amoskeag Health, where we believe strong healthcare begins with strong human connections! ~ NEW Pay Rates, Same Great Career Growth! ~ • Applicants must reside in New Hampshire to be considered for this position* Who You Are Amoskeag Health is seeking a part-time Remote Triage Registered Nurse (RN) who is skilled in clinical assessment and able to provide timely, equitable, and high-quality care as the first clinical point of contact for patients via telephone or digital platforms. You are comfortable managing a high volume of diverse patient concerns with excellent judgment and professionalism. You understand the unique challenges faced by patients in a Federally Qualified Health Center (FQHC) setting, including barriers related to language, insurance, transportation, and chronic illness. You are committed to delivering accessible, trauma-informed, and culturally competent care, ensuring patients receive appropriate guidance, education, and support through virtual channels. What You'll Do Clinical Assessment & Telephone Triage (Remote) • Deliver timely and thorough telephone triage using evidence-based protocols. • Identify and respond to urgent symptoms, escalating to providers or directing emergency services as needed. • Determine appropriate care pathways (e.g., telehealth visit, urgent care referral, self-care advice). • Assess for and document social determinants of health that may affect follow-up or care access. • Provide trauma-informed, culturally competent care in all interactions. • Reinforce provider instructions, educate on symptoms, and promote self-management. • Document all triage interactions clearly and accurately in the Electronic Health Record (EHR)(Athena). • Provide follow-up calls to high-risk patients as directed. Remote Patient Care Coordination • Monitor and respond promptly to digital communications (e.g., internal messaging systems like Team Urgent). • Coordinate escalations and triage concerns raised by non-clinical staff in real-time. Health Promotion & Education • Integrate preventive education into every remote interaction. • Deliver age-appropriate education on chronic disease, medication use, lifestyle modifications, and vaccinations. • Promote health literacy through clear explanations of clinical concepts in understandable language. Documentation & Compliance • Ensure all clinical encounters are fully documented in the EHR (Athena). • Meet all compliance standards set by the NH Board of Nursing, HRSA, and internal quality metrics. • Track and report patient deferrals or barriers to care for quality improvement purposes. • Strictly uphold HIPAA and all patient privacy laws in remote settings. Remote Work Requirements • Maintain an active NH RN license and comply with NH Board of Nursing telehealth regulations. • Demonstrate sound triage judgment, protocol adherence, and documentation quality to sustain remote eligibility. • Adhere to remote productivity standards and maintain professional communication. • Participate in skills assessments and triage audits. What You'll Bring • Graduate of accredited nursing program (RN), BSN required. • Registered Nurse (RN) license required in NH. • BLS certification required. • 3–5 years clinical RN experience required, with at least 2 years in a telephone triage, urgent care, or acute care setting. • Ability to prioritize and manage high call volume. • Excellent verbal and written communication. • Must be able to respond quickly to onsite clinical emergencies. • Proficient in EHR systems and basic medical technologies. • Bilingual (Spanish/English) highly preferred. • FQHC or community health experience preferred. • Experience with pediatrics, OB/GYN, geriatrics, and chronic disease management preferred. • Ability to work onsite for the first month for training/competencies before transitioning to fully remote required. What We Offer • Compensation for this role is $36-$44/hour. • This position is Part-Time 24 hours, 8am-5pm (M,W,F). • This position is non-benefits eligible. • Work in a supportive, collaborative environment with a team dedicated to advancing Amoskeag Health’s mission. Who We Are Amoskeag Health is a Federally Qualified Health Center (FQHC) and nonprofit primary healthcare organization that provides high-quality, affordable care to our community and ensures everyone has access to healthcare. We strive to create a welcoming and respectful environment for both patients and staff, where unique insights strengthen the care we provide. We value individuals who are adaptable, thoughtful, and dedicated to serving a wide range of patients with dignity and empathy. Become part of our team and make a meaningful impact in the community every day! Pay $36.00 - $44.00 per hour Expected hours 24 per week Work Location Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...