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Retail Store Supervisor - Bath
Job Description:
POSITION OVERVIEW
Position: Supervisor
Location: Bath
Schedule: Full-time preferred
Pay: £14.60
Start Date: 19/06/2026
PURESEOUL is the largest Korean cosmetic specialist in the UK. We work directly with some of Korea’s top beauty brands to offer an extensive range of over 2000 Skincare, makeup, hair and body products online and via our offline stores. Since 2019, we have been the go-to destination for UK K-Beauty enthusiasts online and offline, with 8K+ 5-star Trustpilot reviews!
The Retail Supervisor is responsible for overseeing all aspects of daily store operations, with a strong focus on team leadership, performance management, and ensuring smooth and efficient store functioning. This role blends operational oversight with process improvement responsibilities, requiring close collaboration with senior management, warehouse teams, and Head Office. As a key leader on the shop floor, the Retail Supervisor drives consistency in execution, delivers regular feedback, and supports staff development through clear communication and role modelling. They are actively involved in staffing, inventory control, customer service, and reporting processes, ensuring operational standards are met and continuously improved. Working closely with peers, the Supervisor also shares knowledge and contributes to the ongoing enhancement of store performance and customer experience.
KEY RESPONSIBILITIES:
As Supervisor, you are personally responsible for overseeing and ensuring the effective execution of the following duties:
- Personally manage staff schedules and rotas, ensuring optimal coverage and smooth daily operations.
- Take ownership of payroll reporting, ensuring accuracy and compliance with company procedures.
- Oversee all matters related to staff attendance, including recording sickness, managing lateness, and processing contract amendments.
- Lead performance management for the team, supporting development through guidance, participating in appraisals alongside HR, and providing constructive feedback.
- Personally approve and manage annual leave requests, maintaining appropriate staffing levels at all times.
- Directly support recruitment efforts, including shortlisting and interviewing candidates, and assist in the overall hiring process.
- Oversee and be accountable for the onboarding process, ensuring new employees are properly trained and compliant with health and safety regulations.
- Support and monitor product and inventory transfers to the store, assisting with transfer schedules and helping to maintain accurate and organised in-store stock levels.
- Support the investigation and resolution of stock discrepancies, taking a lead role in managing in-store aspects of the process.
- Ensure product rotation and stock freshness are maintained to company standards through regular checks and delegation.
- Personally verify deliveries and escalate any issues or discrepancies to the appropriate departments.
- Approve returns and discounts, ensuring all are handled within policy and documented accordingly.
- Conduct regular one-to-one meetings with Assistant Supervisors, setting clear goals and monitoring team progress.
- Lead daily stand-up meetings, ensuring all staff are aligned, motivated, and aware of store priorities.
- Provide excellent customer service, and support daily retail operations to ensure smooth running of the store and create an engaging in-store experience.
SKILLS & COMPETENCIES
- Proven leadership and people management skills (retail 1 year+)
- Strong organisational and operational decision-making abilities.
- Excellent interpersonal and communication skills.
- Ability to work effectively under pressure and manage competing priorities.
WHO WE’RE LOOKING FOR
We are looking for a confident and friendly team member who is passionate about the Korean beauty industry.
- Love to work as part of a close-knit team
- Strong passion and existing knowledge of the Korean beauty industry
- Excellent communication and customer service skills.
- Ability to work efficiently and multi-task in a fast-paced environment.
- Previous retail experience, preferably in beauty or skincare.
JOB PERKS & BENEFITS
- 20% employee discount across our online and offline stores
- Holiday allowance of 28 days pro rata
- Comfy and casual dress code
- Company Pension Scheme
- Opportunity for professional growth and development
Job Types: Full-time, Part-time, Permanent
Pay: £14.60 per hour
Benefits:
- Casual dress
- Company pension
- Employee discount
- Store discount
Application question(s):
- You MUST have strong knowledge of Korean beauty products. Tell us about your favourite K-beauty brands/products and why.
- Please specify the days of the week you are available to work, and your preferred schedule (e.g full-time, 3 days a week, etc.)
Work Location: In person
