School Engagement – Student Success Manager

Job Description:

  • Serve as a key member of the school leadership team, focused on advancing student recruitment, family engagement, scholarship accessibility, and enrollment sustainability.
  • Partner closely with school leaders to support strategic growth initiatives, strengthen family relationships, and ensure students and families receive personalized guidance throughout the enrollment and retention journey.
  • Provide leadership and oversight of Opportunity Scholarship (OS), ESA+, and other tuition assistance programs while serving as a primary resource for families navigating enrollment, funding, and school engagement processes.
  • Develop and implement targeted outreach campaigns, re-registration initiatives, and student retention strategies designed to support enrollment growth and long-term student success.
  • Cultivate a strong sense of community, serve as a trusted liaison between families and school leadership, and contribute to strategic planning efforts that enhance the overall student and family experience.

Requirements:

  • Associate’s degree required; Bachelor’s degree in Education, Business, Communications, or a related field preferred.
  • Minimum of 2 years of experience in education, admissions, enrollment management, family engagement, customer service, student support, or a related field.
  • Demonstrated ability to build positive relationships with students, families, and stakeholders through strong interpersonal and communication skills.
  • Experience managing multiple projects, priorities, and deadlines in a fast-paced environment.
  • Strong organizational skills with exceptional attention to detail and data accuracy.
  • Ability to analyze data, track progress, and maintain accurate records and reports.
  • Strong written and verbal communication skills, including the ability to conduct presentations, information sessions, and family outreach activities.
  • Ability to work independently while collaborating effectively with school leadership and cross-functional teams.
  • Commitment to providing exceptional customer service and supporting a positive school culture.
  • Ability to maintain confidentiality and handle sensitive student and family information with professionalism.
  • Willingness to work occasional evenings or weekends to support family information sessions, enrollment events, and school activities.
  • Proficiency in Microsoft Excel, Power Point, MS 365; Web proficiency.
  • Ability to clear required background check.

Benefits:

  • Health benefits
  • Retirement contributions
  • Paid time off
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...