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Senior Client Service Manager, UK

June 26, 2026

<h1 style="margin-top:32px;">Senior Client Service Manager, UK</h1>Job Description Discover an Exciting New Opportunity with Advantage The Senior Client Service Manager plays a critical role in driving revenue growth for Advantage Group in the UK. This role combines senior client leadership with proactive new business development across both existing and prospective clients, positioning Advantage as a trusted strategic insight partner within the FMCG and grocery retail community. <h2 style="margin-top:13px;">Experience & Background</h2>• 5+ years’ experience in a senior sales, category management, customer marketing, retail trading or client service role within FMCG or grocery retail. • Strong recent experience within the UK grocery industry is essential, gained either on the supplier or retailer side. • Experience working within a market research, insight, consultancy or marketing services environment is desirable but not essential. • Exposure to other retail, digital, wholesale or On‑Trade channels is advantageous. • High proficiency in Microsoft Excel, PowerPoint and Teams. • Familiarity with Salesforce and modern analytics / AI tools (e.g. Microsoft Copilot, Tableau, ChatGPT) is beneficial but not required. <h2 style="margin-top:13px;">What Success Looks Like in This Role</h2>• Revenue growth delivered through strong retention, upsell and new client acquisition across a defined portfolio. • Consistent conversion of insight debriefs and workshops into incremental commercial opportunities. • High levels of senior client engagement, advocacy and long‑term partnership. • Strong contribution to UK & Ireland business planning and pipeline development. <h2 style="margin-top:13px;">Key Responsibilities</h2>• Achieve revenue growth goals by maximising client retention and identifying upsell and cross‑sell opportunities through robust account planning. • Proactively identify, develop and win new business opportunities with both existing and prospective clients. • Build and maintain trusted relationships with senior supplier and retailer stakeholders, ensuring clients gain clear value from Advantage programmes. • Lead commercially focused client conversations, translating business challenges into compelling proposals in partnership with Commercial and Finance teams. • Act as a Brand Ambassador for Advantage Group through presentations, workshops, webinars, industry events and professional social channels. • Co‑own UK & Ireland account growth plans and support annual business planning alongside the Client Service Director. • Provide regular, insight‑led client updates and performance reviews, positioning Advantage as a strategic partner. • Work cross‑functionally with Operations, Programme Management and Global teams to deliver scalable, high‑quality client solutions. • Act as a senior contributor within the UK client‑facing team, supporting collaboration and best practice. <h2 style="margin-top:13px;">Capabilities & Skills That Matter</h2>• Strong commercial mindset with experience owning revenue growth or commercial targets. • Confident influencer at senior stakeholder and executive level. • Excellent presentation and storytelling skills, both in‑person and virtually. • Strong listening, written and verbal communication skills. • Solid understanding of market research and insight‑led decision making. • High level of autonomy, resilience and problem‑solving capability. • Collaborative team player with a positive, proactive approach.<h2 style="margin-top:13px;"></h2><h2 style="margin-top:13px;">Competencies we value</h2> Advantage has identified the following set of competencies that successful Client Service leaders demonstrate and develop in the role over time: Outstanding Industry Connectivity Building thriving relationships within the UK and Ireland grocery industry, particularly FMCG suppliers and retailers. Becoming a trusted advisor within the FMCG community and creating mutually beneficial relationships with individuals outside of our own organisation that allows access to resources and expertise. Client Leadership Acting as an advocate for our clients, understanding their needs, and recommending the right solutions. Conducting the necessary activities to drive long-term, sustainable, growth for both Advantage and our clients, while achieving high levels of client engagement. Acting as a strategic advisor Prospecting for Growth The ability to use prospecting principles, processes, and tools to identify and engage potential supplier and retailer clients in the market while continually prospecting within existing clients to understand and present solutions that meet their business needs. Effective Communication Understanding and applying effective communication concepts, tools, and techniques. The ability to effectively transmit, receive, and interpret ideas, information, and needs through the application of appropriate communication behaviours. Confident communicating with C-Suite level in clients Insightful Presentations The ability to present compelling and actionable insights using relevant Advantage data, qualitative insight, and trends. Proficient at using storytelling tools and techniques to engage clients and deliver new information. Can facilitate workshops to enable clients to develop clear, simple action plans to improve their performance. Business and Financial Planning The ability to apply business and financial concepts to make business plans and decisions to create value for our company and for our clients. Entrepreneurial Drive The ability to take different and creative actions to overcome obstacles that get in the way of reaching goals. Being driven, ambitious, and motivated to grow the business and exceed targets consistently and successfully. Strategic Agility The ability to anticipate future opportunities and trends accurately. Being future oriented and able to create competitive and breakthrough strategies and plans. Understands current market dynamics and future trends predicted by Advantage data and industry insight <h2 style="margin-top:13px;">Location & Travel</h2>This is a UK‑based, home‑working role enabled through remote collaboration tools. Travel is moderate overall but may increase during peak periods, including client meetings, presentations, industry conferences and monthly team sessions. Expected Salary Range: £75,000

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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