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Senior Director, VA Product Leader

May 28, 2026

Summary:The Senior Director, VA Product Leader is responsible for leading the strategy, growth, positioning, and execution of the company’s Virtual Assistant (VA) product line. This role serves as the internal subject matter expert and executive owner for the VA offering, partnering closely with sales and leadership teams to expand market presence and drive product innovation.Essential Job Duties and Responsibilities:<ul><li>Lead the strategic direction and development of the Virtual Assistant product line</li><li>Own and manage the product roadmap, lifecycle, and growth initiatives for VA services</li><li>Partner with the sales organization to support client-facing efforts and position VA solutions effectively with enterprise clients</li><li>Develop and execute go-to-market strategies across multiple industry verticals, including mortgage, insurance, and related sectors</li><li>Identify market opportunities, customer needs, and competitive positioning strategies to strengthen product differentiation</li><li>Build and maintain industry relationships within mortgage, insurance, and adjacent financial services markets</li><li>Collaborate cross-functionally to align product strategy, operational execution, and client outcomes</li><li>Monitor industry trends, competitive landscape, and emerging opportunities to inform product evolution and expansion</li><li>Serve as the primary internal specialist and strategic leader for the VA product offering</li><li>Provide leadership and direction for scaling the VA business across new markets and enterprise accounts</li><li>Comply with all company policies and procedures.</li><li>Maintain regular and punctual attendance.</li></ul>Other Job Duties and Responsibilities: Performs other related duties as assigned.Supervisory Responsibilities:<ul><li>This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</li></ul>Qualifications:To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/or Experience:<ul><li>Bachelor’s Degree from a Four (4) year College or University.</li><li>8–12+ years of experience in product management, business development, strategic partnerships, or related leadership roles</li><li>5+ years of experience within the virtual assistant services industry, business process outsourcing (BPO), or related service-based industries preferred</li><li>Demonstrated success leading or scaling a product line, service offering, or strategic business initiative</li><li>Strong product strategy, market development, and go-to-market experience with a focus on scalable growth</li><li>Experience supporting enterprise sales efforts through product expertise and consultative solution positioning</li><li>Familiarity with the mortgage industry preferred; experience in insurance, financial services, or adjacent industries also valued</li><li>Established professional network within mortgage, insurance, or financial services industries preferred</li><li>Proven ability to operate independently and drive initiatives in a fast-paced, growth-oriented environment</li><li>Strong executive presence, communication, relationship-building, analytical, and strategic thinking skills</li></ul>Certificates, Licenses, Registrations:<ul><li>None Required</li></ul>Work Complexity:Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem. Problems typically impact many departments. Problems are typically solved through drawing from prior experience and analysis of issues.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.Equal Employment Opportunity:The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.Americans with Disabilities Act:Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.Job Responsibilities:The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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