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Senior Momentum Helpdesk Analyst

May 26, 2026

Job Title: Senior Momentum Helpdesk AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *Opportunity: CACI is hiring a Senior Momentum Helpdesk Analyst to support our government agency's IT operations. Ideal candidates for this role will have 8+ years of experience in Momentum Financials, and prior experience working on Momentum Financials. We are looking for a candidate with strong analytical skills and a desire to enhance those skills in a challenging, high-visibility environment.This position is contingent upon contract award. Responsibilities:<ul><li>Provide advanced customer support in a production environment for Momentum Financials</li><li>Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools.</li><li>Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner.</li><li>Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues.</li><li>Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly.</li><li>Support system configuration, testing, validation activities, and execution support.</li><li>Experience supporting Momentum enhancements and defect tracking and fixes.</li><li>Perform impact analyses for proposed system changes, releases, and patches.</li><li>Utilize or develop SQL queries for data extracts</li><li>Troubleshoot Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical team to identify root causes and recommend solutions.</li><li>Ensure deliverables comply with project standards, governance processes, and documentation requirements.</li><li>Provide status updates, risks, and recommendations to leadership and stakeholders.</li><li>Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting.</li><li>Maintain Knowledge Articles for Tier 1</li><li>Utilize Artificial Intelligence to streamline processes, improve communication and reduce costs</li><li>May lead teams and engage with Stakeholders</li></ul> Qualifications:Required<ul><li>US citizen with ability to pass a Tier 2 MBI background investigation</li><li>8+ years of experience working with the Momentum Financials front-end and preferably database</li><li>Knowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting</li><li>Strong analytical, problem-solving, written, and oral communication skills</li><li>Ability to work both independently and with a team to solve problems</li><li>Must be able to eﬃciently and eﬀectively handle multiple and shifting priorities while meeting deadlines</li><li>Flexibility to put in hours needed to meet tight deadlines</li></ul> Desired<ul><li>Experience working in a government environment</li><li>Experience with Agile, SAFe, or hybrid delivery methodologies</li><li>Knowledge of accounting principles and federal financial regulations</li><li>Bachelor’s degree in Business, Accounting, Finance, Information Systems, or related field</li></ul>- What You Can Expect: A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.Since this position can be worked in more than one location, the range shown is the national average for the position.The proposed salary range for this position is: $114,600-$252,100CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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