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Senior Ops Consultant - Treasury Application Support/Systems & Applications

June 16, 2026

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

LOB Job Description:

Responsible for application support as it relates to incoming Projects, Technology supported/BAU changes, service requests for IDS platform and/or other Treasury Liquidity product applications. Key contact for Lines of Business, Treasury Product, Technology & Operations partners pertaining to supported applications and platforms.

Responsibilities:

Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
Manages projects and direct activities of a team related to special initiatives
Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
Builds relationships with business partners across various Lines of Business
Manages and defines responsibilities and accountabilities for key program and projects

LOB Responsibilities:

Reviews all project, Service request and/or Technology supported BAU assignments.
Completes all required supporting documentation and represents application as SME for assigned projects.
End-2-End Process knowledge as it pertains to the platform & applications suported.
Works closely with Product, Operations & Technology partners to ensure issue free implementation. (Technology release process)

LOB Required Qualifications:

Current/previous Bank application and/or application support experience.
Experience with IDS and/or IMPACs mainframe platforms.
Experience with Agile / JIRA processes.
Excellent communication skills and ability to present to an audience.
Ability to work under pressure in a team environment.
Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
Lead projects and/or key participant with strong understanding of requirements, documentation & timelines.
Risk and controls mindset.

Skills:

Critical Thinking
Customer and Client Focus
Decision Making
Problem Solving
Risk Management
Adaptability
Attention to Detail
Collaboration
Issue Management
Analytical Thinking
Oral Communications
Presentation Skills

Other Qualifications:

Intellectual Curiosity
Speaks up, not afraid to ask questions to gain full understanding of the request and impacts to the application/platform.
Organized. Can handle multiple projects/service requests.
Advises on design, development & implementation of complex products/systems.
Advises on projects & direct activities related to special initiatives.
Operational Excellence/End2End focus. Learns the upstream/downstream impacts of the change requested.
Microsoft Office - Word, Power Point and Intermediate + Excel skills
Familiar with Corporate/Commercial platforms & applications, specifically IDS. Additional supported applications/ platforms are IMPACS, LMS/AIS (Sweeps), Acct Analysis (multiple), AutoBorrow (ABM), Zero Balance Account /Total Funds Roundup (TFR), General Ledger & Content Navigator.

Shift:

1st shift (United States of America)

Hours Per Week:

40

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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