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Senior Salesforce Developer for Support
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
THE POSITION:
We are seeking a highly motivated and experienced Senior Salesforce Developer to join our growing team focused on production application support. In this critical role, you will work directly with our client operation team leaders and support professionals responsible for providing exceptional technical support for our Salesforce Health Cloud ecosystem of applications. You will play a key role in ensuring the smooth operation and user satisfaction of Patient Services Hub programs, engagement portals, and copay programs built on Salesforce Health Cloud, Experience Cloud, MuleSoft, and leveraging an API-first approach.
The ideal candidate is a seasoned Senior Salesforce Developer for Support with a passion for building and leading high-performing teams. They possess a deep understanding of ITIL principles and leverage them to establish a robust support framework. They are analytical, results-oriented, and adept at identifying trends and implementing proactive solutions. They are also a skilled communicator who can bridge the gap between technical and business teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
- Responsible for diagnosing and resolving high severity and high impact incidents.
- Collaborate with business stakeholders to understand their support needs and expectations and translate them into technical requirements for smaller enhancements as needed
- Strong analytical capabilities and experience or capacity to quickly grasp business concepts
- Strong negotiating and problem-solving skills
- Implement and execute application support aligned with ITIL best practices
- Lead diagnosis of complex issues across the ecosystem of applications making up EVERSANA's Actics suite of solutions
- Perform support duties aligned with our key performance indicators (KPIs) to achieve effectiveness and user satisfaction
- Proactively monitor system health and performance using relevant metrics and tools
- Analyze trends, identify root causes of issues, and implement solutions to prevent recurrence
- Work closely with team members to ensure smooth resolution of reported issues
- Prepare application support changes in accordance Change / Release Management policies.
- Foster a knowledge-sharing culture within the support team
- Stay up-to-date on the latest Salesforce Health Cloud features and functionality
- Develop and maintain comprehensive technical documentation
- Ensure code quality through code reviews and unit testing
- Participate in the Salesforce ecosystem and contribute to the sharing of knowledge and best practices
- Align to the strategy and governance of EVERSANA Salesforce Center of Excellence (CoE)
- Act as SME for Business Process and Salesforce technologies
- All other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- Bachelor's degree in relevant field
- 10+ years of software development experience
- Minimum of 5-6 years of experience in Salesforce ecosystem support, with a strong focus on the Health Cloud platform
- In-depth knowledge of ITIL processes and methodologies
- Experience with Salesforce Health Cloud and knowledge of incident, problem, and change management
- Strong understanding of Experience Cloud, MuleSoft integrations, and API-first development principles
- Experience working with business rule engines
- Proven ability to analyze data, identify trends, and develop solutions
- Excellent communication, collaboration, and interpersonal skills
- Ability to work effectively in a fast-paced and dynamic environment
- Demonstrated ability to prioritize competing demands and manage multiple tasks simultaneously
- Strong understanding of API-first development principles and best practices.
- Holds Salesforce Certification(s), one of or combination of
- Salesforce Certified Platform Developer I (or higher):
- MuleSoft Certified Developer
PREFERRED QUALIFICATIONS:
- Salesforce Certified Administrator or Salesforce Certified Advanced Administrator
- Experience with copay program management in Salesforce Health Cloud.
- Experience with Salesforce Experience Cloud for portals and microsites.
- Experience with healthcare data standards (e.g., HL7, FHIR).
- Experience working in an Agile development environment.
- Excellent communication, collaboration, and problem-solving skills.
- Strong analytical and critical thinking abilities.
PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:
The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient's best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA's benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].
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