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Senior Site Reliability Engineer
<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:18pt;white-space:pre-wrap;">Shipping & handling responsibilities</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Design, scale, and secure infrastructure to stay ahead of business needs through fault-tolerant architecture design, performance testing, profiling, and tuning, and capacity planning</span></li><li style="color:rgb(0,0,0);font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Design, build, deploy, and maintain automation, monitoring, and alerting systems, as well as design, implement, and test disaster recovery solutions</span></li><li style="color:rgb(0,0,0);font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Ensure scalability and maintainability through microservices adoption, decoupling of concerns and data model, queuing of jobs and application layering</span></li><li style="color:rgb(0,0,0);font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Enhance and maintain our CI/CD pipeline for smooth and safe production releases via automated testing and verification</span></li><li style="color:rgb(0,0,0);font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Verify and ensure performance and correctness of systems in response time and throughput</span></li><li style="color:rgb(0,0,0);font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Participate in peer reviews and testing and contribute to automated test suites and in design reviews for new features, products, and systems</span></li><li style="color:rgb(0,0,0);font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Participate in an on-call rotation</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:18pt;white-space:pre-wrap;">Your shipping requirements</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Experience developing, managing and troubleshooting highly available distributed systems, including operational experience with Kubernetes in a production environment</span></li><li style="color:rgb(0,0,0);font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Extensive expertise with at least one public cloud provider (AWS, GCP, Azure) </span></li><li style="color:rgb(0,0,0);font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Exceptional verbal, written, and interpersonal communication skills</span></li><li style="color:rgb(0,0,0);font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Interest in and understanding of best-in-class security practices, and automation and testing methods</span></li><li style="color:rgb(0,0,0);font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Familiarity with configuration and maintenance of common infrastructure components such as Redis, Elasticsearch, and Hadoop</span></li><li style="color:rgb(0,0,0);font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Deep understanding of customer needs and passion for customer success</span></li><li style="color:rgb(0,0,0);font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">BS or MS degree in Computer Science or equivalent experience</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:18pt;white-space:pre-wrap;">Bonus</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">Advanced knowledge of managing and optimizing Postgresql server configuration</span></li><li style="color:rgb(0,0,0);font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">3+ years of experience in software development</span></li><li style="color:rgb(85,86,89);font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">E</span><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;">xperience with:</span></li><li style="font-size:14pt;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><ul data-pattern="discCircleSquare" data-depth="2" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li style="color:rgb(0,0,0);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;">Managing </span><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">service meshes (e.g. Istio)</span></li><li style="color:rgb(0,0,0);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;">Defining and monitoring Service-Level Objectives (SLOs) and Service-Level Agreements (SLAs) to ensure that systems meet reliability and performance targets;</span></li><li style="color:rgb(0,0,0);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;">Monitoring Tools like New Relic, Prometheus, Grafana and/or Datadog</span></li><li style="font-size:13pt;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><ul data-pattern="discCircleSquare" data-depth="3" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:square;"=""><li style="color:rgb(0,0,0);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;">OpenTelemetry knowledge for distributed tracing and metrics collection and experience on using it in production environments</span></li></ul></li><li style="color:rgb(0,0,0);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;">Managing Python and Golang applications in production </span></li><li style="color:rgb(0,0,0);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;">Microservices architectures</span></li><li style="color:rgb(0,0,0);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">DevOps tooling such as Docker, Terraform, ArgoCD, ArgoWorkflows, CircleCI, Github Actions, New Relic, PagerDuty, etc</span></li><li style="color:rgb(0,0,0);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;">AWS/Cloud services such as EKS, EC2, S3, Lambda, Route 53, CloudFront, Cloudflare, IAM, etc.</span></li></ul></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><i><b><strong style="background-color:inherit;font-size:12pt;font-style:italic;white-space:pre-wrap;">Sail </strong></b></i><b><strong style="background-color:inherit;font-size:12pt;white-space:pre-wrap;">through the process:</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><span style="font-size:12pt;white-space:pre-wrap;">Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at </span><b><strong style="font-size:12pt;white-space:pre-wrap;">accommodations@goshippo.com</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><i><b><strong style="background-color:inherit;font-size:12pt;font-style:italic;white-space:pre-wrap;">Shippo</strong></b></i><b><strong style="background-color:inherit;font-size:12pt;white-space:pre-wrap;">s in the wild:</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><span style="font-size:12pt;white-space:pre-wrap;">Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><span style="font-size:12pt;white-space:pre-wrap;">For locations outside of the US and Ireland, the employment contracts are powered by Rippling.com. </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><br></p>