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Senior Technical Account Manager

June 17, 2026

Posting TypeRemote/HybridJob OverviewThe Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, the Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs. The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers. This role requires prior Relativity experience.Job Description and Requirements <div><div><ul><li>Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized </li></ul></div></div><div><div><ul><li>Help guide the resolution of critical customer incidents </li></ul></div></div><div><div><ul><li>Lead technical success plans to ensure customers have a positive and successful experience using Relativity </li></ul></div></div><div><div><ul><li>Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers </li></ul></div></div><div><div><ul><li>In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals </li></ul></div></div><div><div><ul><li>Drive internal service review meetings covering performance, service improvements, quality, and process </li></ul></div></div><div><div><ul><li>Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents </li></ul></div></div><div><div><ul><li>When interacting with our customers, take the initiative to provide the best practices on the use of Relativity </li></ul></div></div><div><div><ul><li>Maintain the flexibility to work other time frames as needed or requested </li></ul></div></div><div><div><ul><li>Commitment to and consistent demonstration of core company values </li></ul></div></div><div><div><ul><li>Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices </li></ul></div></div><div><div><ul><li>Exhibit subject matter expert (SME) knowledge in Relativity </li></ul></div></div><div><div><ul><li>Relativity Certified Administrator required </li><li>Ability travel 10% of the time for customer engagements. </li></ul>Preferred Qualifications<div><ul><li>Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise.   </li></ul></div><div><ul><li>Strong written and verbal communication skills </li></ul></div><div><ul><li>Ability to work efficiently under pressure, drive projects to completion and meet deadlines.  </li></ul></div><div><ul><li>Ability to manage multiple projects simultaneously and prioritize based on company and team objectives.  </li></ul></div><div><ul><li>Meticulous attention to detail.  </li></ul></div><div><ul><li>Experience working in a SaaS, IaaS and/or Hybrid environments </li></ul></div><div><ul><li>Experience with and knowledge of e-discovery industry and products.   </li></ul></div><div><ul><li>ITIL Certification </li></ul></div><div><ul><li>Relativity Expert </li></ul></div></div></div>Relativity is committed to competitive, fair, and equitable compensation practices.This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values:$134,000 and $202,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills:Business Intelligence (BI), Communication, Data Analysis, Database Management, Data Governance, Data Visualization, Information Retrieval, Legal Analysis, Legal Research, Natural Language

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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