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Site Enablement Specialist
<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">About CRIO:</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">At CRIO, we're dedicated to empowering clinical research organizations with innovative solutions. As a Site Enablement Specialist, you'll play a crucial role within our Customer Experience Department, collaborating with internal teams and external stakeholders to optimize client usage and maximize the value of CRIO's products.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">Key Responsibilities:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(51,62,73);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><i><em style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">Supporting Customer Experience</em></i><span style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">: Work closely with the Implementation and Customer Success Management (CSM) teams to ensure seamless onboarding and ongoing support for clients.</span></li><li style="color:rgb(51,62,73);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><i><em style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">Data Analysis and Insights</em></i><span style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">: Collaborate with our Data Analytics team to analyze client usage data, identify areas of underutilization, and develop strategies to enhance client experience.</span></li><li style="color:rgb(51,62,73);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><i><em style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">Client Engagement and Consultation</em></i><span style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">: Engage directly with clients, alongside CSMs, to provide expert guidance, troubleshoot issues, and promote best practices for utilizing CRIO products.</span></li><li style="color:rgb(51,62,73);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><i><em style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">Company Enablement</em></i><span style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">: Contribute to internal training programs by collaborating with the Product Team to develop and deliver live training sessions. Create, script, demo, and record training modules for our Help Center Academy, benefiting both internal staff and external clients.</span></li><li style="color:rgb(51,62,73);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><i><em style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">Custom Reporting Expertise</em></i><span style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">: Serve as a subject matter expert on custom reporting, providing non-technical mastery and support to internal teams and clients.</span></li><li style="color:rgb(51,62,73);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><i><em style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">Sponsor and Site Client Maturation</em></i><span style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">: Collaborate with Sponsor Project Managers (SPMs) to drive the maturation of sponsor and site clients, increasing CRIO adoption and utilization.</span></li><li style="color:rgb(51,62,73);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><i><em style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">Community Engagement</em></i><span style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">: Partner with our Community Engagement Manager to onboard clients and extend CRIO tools and services to new users.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">Qualifications:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(51,62,73);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">Bachelor's degree in a related field or equivalent practical experience.</span></li><li style="color:rgb(51,62,73);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">Proven experience in customer support, training, or consulting roles.</span></li><li style="color:rgb(51,62,73);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">Strong analytical skills and ability to derive insights from data.</span></li><li style="color:rgb(51,62,73);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">Excellent communication and interpersonal skills.</span></li><li style="color:rgb(51,62,73);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">Familiarity with clinical research processes and software solutions (preferred).</span></li><li style="color:rgb(51,62,73);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">Ability to multitask and prioritize in a fast-paced environment.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:10pt;white-space:pre-wrap;">Benefits & Perks:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Work from anywhere</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Unlimited PTO</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">401k company match</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Healthcare</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Dental</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Vision (Company Paid 100%)</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Life insurance</span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Professional Development Reimbursement </span></li><li style="font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:10pt;white-space:pre-wrap;">Work From Home Expense Reimbursement</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="color:rgb(51,62,73);font-size:10pt;white-space:pre-wrap;">Join us at CRIO and make a meaningful impact in the world of clinical research technology! Apply today.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">At CRIO, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.</em></i></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><i><em style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Salary Range - $78,000----$90,000</em></i></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p>