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Site Reliability Engineer

May 27, 2026

<h1 style="line-height:1.2;margin-top:27px;margin-bottom:8px;">Site Reliability Engineer</h1>Location: Costa Rica, Remote SweetRush has an exciting opportunity for a talented professional to join our IT & Security team! Who We Are At SweetRush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations—from iconic global brands to essential nonprofits—flourish. We are a remote-first, tight-knit community built on a foundation of radical empathy and creative excellence. Our work isn’t just about the awards we win with incredible partners such as Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others; it’s about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life-centered and impactful, then this is where you come in…<h2 style="line-height:1.2;margin-top:24px;margin-bottom:8px;">About the role: </h2>We are looking for a Site Reliability Engineer to play an important role in building, maintaining, and evolving the software, infrastructure, and technologies that drive our products and services. SweetRush has been operating since 2001 and continues to grow. Our IT Department has been run by our amazing IT Director, and now we need a self-motivated person to join this small but critically important team. Our IT team ensures the stability, integrity, and efficiency of our operations and IT infrastructure. But wait! There’s more! You'd be helping to build scalable and redundant systems with a focus on automating systems for deployment, maintenance, and security. We have ever-growing and changing security requirements, so you’ll get to apply your security knowledge. If you’re passionate about performance, reliability, and security, we'd love to chat!<h2 style="line-height:1.2;margin-top:24px;margin-bottom:8px;">Responsibilities: </h2>Some of the role’s responsibilities may include and are not limited to:<ul><li style="list-style-type:disc;">Participate in the design, implementation, and maintenance of servers while always keeping an eye on security.</li><li style="list-style-type:disc;">Provide installation/configuration, operation, and maintenance of systems’ server-side software and related infrastructure, including monitoring and observability tools such as Amazon CloudWatch, AWS X-Ray, and AWS CloudTrail to ensure system performance and reliability.</li><li style="list-style-type:disc;">Perform daily system monitoring, server resources, systems, and key processes.  </li><li style="list-style-type:disc;">Resolve day-to-day operational issues, ensuring effective and timely resolution. This will include desktop support for our users.</li><li style="list-style-type:disc;">Ensure the stability and security of operational systems, as well as maintain the integrity of the data they contain. </li><li style="list-style-type:disc;">Work with cutting-edge tools and systems to provide services. </li></ul><h2 style="line-height:1.2;margin-top:24px;margin-bottom:8px;">Required Skills: </h2><ul><li style="list-style-type:disc;">Knowledge of Ubuntu server (Linux servers in general) and Bash scripting.</li><li style="list-style-type:disc;">Knowledge of SSH, Rsync, Bacula is helpful</li><li style="list-style-type:disc;">Broad understanding of tools and technologies, including specific tools such as Git for source control, Gitlab for continuous integration, Terraform or Ansible for infrastructure automation, Docker, and Kubernetes for container orchestration, and cloud platforms such as AWS and Azure.</li><li style="list-style-type:disc;">Strong Linux system architecture experience </li><li style="list-style-type:disc;">Should be familiar with providing desktop support including web applications, familiarity with Mac OS, Windows, and Ubuntu; antivirus software; computer hardware; troubleshooting; etc.  </li><li style="list-style-type:disc;">Familiarity with server administration duties such as back-up validation, server security patching, parse logs, and calling out suspect IPs.  </li><li style="list-style-type:disc;">Experience working with and implementing different security practices and protocols (particularly spotting and mitigating hacking attempts).</li><li style="list-style-type:disc;">Self-directed and dependable </li><li style="list-style-type:disc;">Problem solver (find the simplest solution to a problem)</li><li style="list-style-type:disc;">User-centric (loves to help users and others) with a passion for living life in a way that leaves a positive mark daily on your coworkers, clients, and community</li><li style="list-style-type:disc;">Strong communication skills (in both technical and non-technical subjects)  </li><li style="list-style-type:disc;">Basic understanding of security concepts is required to secure servers or applications, along with experience in incident response</li><li style="list-style-type:disc;">A strong understanding of automation testing and the importance of testing</li><li style="list-style-type:disc;">Strong understanding of networking concepts</li><li style="list-style-type:disc;">Must be flexible and capable of handling many different tasks</li><li style="list-style-type:disc;">Strong desire for collaboration and teamwork </li></ul>SweetRush Is an Equal Opportunity EmployerWe are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethnic origin; sex (including pregnancy); age; physical, mental, or sensory disability; HIV status; sexual orientation, gender identity, and/or expression; marital, civil union, or domestic partnership status; past or present military service; family medical history or genetic information; family or parental status; or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<h2 style="line-height:1.38;margin-top:24px;margin-bottom:8px;">Call to Action: Submit Your Resume!</h2>Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you!Please note: We're all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you'd like to be considered for this opportunity, please submit your resume in English.SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush “Join Us” page at <a href="https://www.sweetrush.com/join-us/" style="text-decoration:none;">https://www.sweetrush.com/join-us/</a>. You can also find our openings posted on our LinkedIn company page under the “Jobs” tab at <a href="https://www.linkedin.com/company/sweetrush/jobs/" style="text-decoration:none;">https://www.linkedin.com/company/sweetrush/jobs/</a>. Unfortunately, cybercriminals take advantage of good people. Please know that SweetRush would never ask for your personal information, such as SSN, banking information, credit cards, etc., during the application or interview process. Always be mindful to protect your personal and financial information, and use careful judgment when providing information to talent acquisition professionals.<h2 style="line-height:1.2;margin-top:24px;margin-bottom:8px;"></h2>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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