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Software Engineer (ServiceNow)

May 30, 2026

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.Job SummaryThe Senior ServiceNow Developer is responsible for design, development, and unit testing of ServiceNow Catalog Items automation and integration solutions. The candidate will engage with Business Analyst and SME to perform detailed requirement analysis. The candidate will provide production implementation and post-production support for ServiceNow modules and features such as Catalog Items and other aspects of ServiceNow.Responsibilities<ul><li>Design, architecture, maintenance, and enhancement of Catalog items.</li><li>Create and maintain the current state of the ServiceNow platform architecture documentation.</li><li>Communicate and collaborate with non-technical stakeholders to gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices.</li><li>Develop technical design documents.</li><li>Create well-structured test plans and coordinate testing activities, identify, document, and track software defects. Perform and facilitate regression testing of resolved defects.</li><li>Translate technical complexities to non-complex and simple terms for project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.</li><li>Support ServiceNow upgrades planning and execution.</li><li>Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases.</li><li>Participate in the configuration and customizations, as needed, based on customer needs.</li><li>Participate in and contribute to an agile-based work intake and output delivery process that will support service provision and delivery in an iterative manner.</li></ul>Required Skills/Experience<ul><li>Minimum of two (2) years experience in ServiceNow development.</li><li>Proficient in JavaScript-based design, development, and implementation of ServiceNow solutions for IT Service Management (ITSM), including Incident, Change, Service Request / Service Catalog, Knowledge, Problem, CMDB, and Service Portal.</li><li>Experience with server-side and client-side scripting on the ServiceNow platform, including Business Rules, Client Script, Script Include, UI Policy, UI Actions, and UI Pages.</li><li>Experience with ServiceNow technologies such as Workflow/Flow Designer, Reports, Email Notifications, Email Inbound Actions, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem.</li><li>Fundamental understanding of key technologies relevant to ServiceNow integration solutions, including HTML, CSS, JSON, XML, SSO, SAML, SSL, Web Services, REST, SOAP, LDAP, JDBC, and ODBC.</li><li>Experience in working on automations and integrations in ServiceNow with API, IntegrationHub/Orchestration, and other similar technologies.</li><li>Ability to work with stakeholders with different backgrounds and levels of technical knowledge and come up with technical requirements and design.</li><li>Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization.</li><li>Must be willing to work night shift.</li></ul>Desired Skills/Experience<ul><li>Knowledge of ITIL methodologies and processes is a plus.</li><li>Experience in Customer Service Management (CSM) is a plus.</li><li>Experience in custom ServiceNow application development, including scoped applications and workflow automation, is a plus.</li><li>ServiceNow Administrator (CSA)/Implementation Specialist (CIS)/Developer Certification/ITIL Foundation certification is a plus.</li><li>Knowledge in Agile Development and JIRA is a plus.</li></ul>Education<ul><li>BS in Computer Science, Information Technology, Computer Engineering, Information Management, or related discipline</li><li>3-5 years professional work experience</li></ul>For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.$95,000 - $115,000/year<ul><li>Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.</li><li>Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click <a href="https://www.archgroup.com/careers/benefits/" target="_blank" rel="noopener noreferrer">here</a> to learn more on available benefits. </li></ul>Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our <a href="https://flows.beamery.com/archgroup/tc-signup" target="_blank" rel="noopener noreferrer">talent community</a> to share your preferences directly with Arch’s Talent Acquisition team. 10200 Arch Capital Services LLC

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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