Spa Manager (High-Growth Location)

$41,600–$47,800 annually + bonuses up to $24,000

Full-Time | Flexible schedule (includes evenings/weekends)

Run the Spa. Lead the Team. Drive the Results.

Hand & Stone Millcreek is hiring a Spa Manager to oversee daily operations, lead a strong team, and drive membership and revenue growth across both massage and skincare services.

This is a hands-on leadership role — you’ll spend the majority of your time in the spa, supporting your team, interacting with guests, and making real-time decisions that impact performance.

We’re a locally owned, family-operated massage and facial spa focused on building a positive culture, delivering a high-quality guest experience, and creating long-term success for both our team and our clients.

We operate out of a beautiful, newly built spa environment and are in a fast-growing phase, creating a great opportunity for a manager who wants to make an impact and grow with the business.

You won’t be on your own. Ownership is actively involved and available to support you with strategy, problem-solving, and growth — giving you the autonomy to lead while having experienced partners to back you up.

What You’ll Do

Lead Daily Operations & Spa Experience
  • Oversee day-to-day operations of a busy massage and facial spa
  • Own the entire spa experience — including guest experience, cleanliness, and overall culture/vibe
  • Set the tone for how the spa feels to both guests and team members
  • Spend significant time at the front desk supporting team performance
  • Manage schedules, coverage, and overall spa flow
Build & Develop the Team
  • Recruit, hire, train, and coach front desk staff, massage therapists, and estheticians
  • Hold team members accountable to performance and service expectations
  • Create a positive, motivated, and team-oriented culture
  • Improve employee retention and engagement
Drive Sales & Performance
  • Own membership, retail, and revenue goals across massage and facial services
  • Coach the team on membership conversion and guest experience
  • Track key performance metrics and adjust strategy as needed
  • Analyze results and implement improvements
Grow the Business
  • Support marketing efforts (community outreach, referrals, email, in-spa promotions)
  • Help drive new client traffic and membership growth
Manage Admin & Financials
  • Handle reporting, deposits, inventory, and supply ordering
  • Monitor performance and contribute to profit-focused decision-making
What Success Looks Like
  • Membership growth and retention
  • Strong conversion rates and revenue performance
  • A well-trained, engaged, and reliable team
  • Consistent, high-quality guest experience across massage and facial services
  • Maintaining a strong spa reputation through excellent service, positive reviews, and consistent execution
What You Need
  • 2+ years of management experience (spa, retail, hospitality, or similar)
  • Proven ability to lead a team and drive results
  • Strong communication and coaching skills
  • Comfortable working a flexible schedule (evenings and weekends required)
  • Organized, proactive, and accountable
  • Passion for wellness, massage therapy, and skincare
Why This Role Stands Out
  • $41,600–$47,800 base salary + bonuses up to $24,000 annually
  • Hands-on ownership support — guidance when you need it, autonomy when you don’t
  • Real leadership role — not just scheduling and admin
  • Beautiful, newly built massage and facial spa environment
  • Fast-growing location with opportunity to make an impact
  • Paid time off (PTO) that grows with tenure
  • Free monthly massage or facial
  • Employee discounts on services and retail products
  • Opportunity to grow with a multi-location ownership group
Who This Is Perfect For

Someone who

  • Takes pride in how a business feels and performs
  • Enjoys being a culture builder and vibe-setter
  • Likes being on the floor, not stuck in an office
  • Wants to lead a team and grow with a fast-moving wellness business
Apply Today If you’re ready to lead a team, own the spa experience, and drive real growth in a mas
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