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Sr. Associate Knowledge Manager

June 23, 2026

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on <a href="https://insde.co/uzoy">Life at Coupa</a> blog and hear from our employees about their experiences working at Coupa. The Impact of a Sr. Associate Knowledge Manager at Coupa: As Coupa’s Value Services division shifts to an AI-first operating model, you will serve as the strategic steward of our enterprise knowledge systems. We are not building theoretical taxonomies; your mission is to transform messy, unstructured content into pristine, machine-readable data to power autonomous AI agents. By building "clean data fences," archiving legacy noise, and enforcing strict formatting standards, you will prevent AI hallucinations and ensure our agents operate with absolute accuracy. Ultimately, your data curation will eliminate thousands of hours of manual research, empowering our frontline teams to bypass administrative friction and deliver faster, more strategic outcomes to our customers. What You'll Do: <ul> <li>Prepare existing knowledge systems (e.g., Confluence, Highspot) for Retrieval-Augmented Generation (RAG). Clean, deduplicate, and format unstructured content to ensure AI agents ingest only pristine, non-contradictory data. </li> <li>Certify data sources prior to IT development by enforcing strict metadata labeling, aggressively archiving outdated content, and establishing bounded contexts so LLMs do not hallucinate on legacy garbage. </li> <li>Convert complex human-readable formats (nested macros, embedded PDFs, poorly structured tables) into clean, standard formats (like Markdown) that can be easily parsed by AI models. </li> <li>Enforce Golden Data standards. Act as the ruthless gatekeeper for knowledge repositories used by Value Services. Partner with stakeholders to ensure content strictly adheres to "Single Source of Truth" principles before it is approved for agent ingestion. </li> <li>Establish reporting to identify "data rot" (stale pages, broken links, contradictory policies) and actively remediate it before it impacts AI agent performance.</li> <li>Act as a strategic liaison to the enterprise Data, AI, & Analytics organization to align local content standards with corporate policies.</li> </ul> What You Will Bring to Coupa: <ul> <li data-section-id="8cgofw" data-start="81" data-end="273">L3-5 years having ld large-scale content auditing, deduplication, and migration initiatives, transforming high volumes of unstructured documentation into clean, governed, and AI-ready knowledge repositories.</li> <li data-section-id="3lv2m7" data-start="274" data-end="470">Designed and implemented metadata frameworks, taxonomy structures, and relational data models to convert unstructured content into structured, searchable, and scalable information architectures.</li> <li data-section-id="jda1bw" data-start="471" data-end="655">Applied deep understanding of large language models (LLMs) to optimize content formatting, labeling, and governance practices, improving AI accuracy and reducing hallucination risks.</li> <li data-section-id="11rrwk9" data-start="656" data-end="845">Administered and optimized enterprise knowledge management platforms including Confluence and Highspot, leveraging Markdown and HTML to standardize content organization and accessibility.</li> <li data-section-id="19zss22" data-start="846" data-end="1038">Established and enforced data governance standards, taxonomy conventions, and content quality controls across cross-functional teams without reliance on enterprise taxonomy management tools.</li> <li data-section-id="1wk4w1w" data-start="1039" data-end="1262" data-is-last-node="">Utilized a critical "Red Team" approach to evaluate data quality, identify gaps, bias, and inaccuracies, isolating high-value content and ensuring reliable AI reasoning, knowledge retrieval, and decision support outcomes.</li> </ul> #LI-TC1 #LI-Remote Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read <a href="https://www.coupa.com/privacy-policy">Coupa’s Privacy Policy</a> and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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