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Sr. UX Researcher

June 29, 2026

About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.Learn more about us on our<a href="https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g" style="text-decoration: none;"> YouTube Channel</a> or<a href="https://blog.gohighlevel.com/general-atlantic-joins-highlevel/" style="text-decoration: none;"> Blog Posts</a> <h3 style="text-align: justify; margin-top: 14pt; margin-bottom: 4pt;">Role Overview</h3> We’re looking for an Sr. UX Researcher to help elevate the quality, consistency, and impact of user experience across our product ecosystem. This role sits at the intersection of design execution, research, and product thinking—supporting the UX and product team in raising the bar while ensuring our experiences are intuitive, competitive, and customer-centric. You will partner closely with Product, Engineering, and Design to identify opportunities, analyze competitive experiences, and drive continuous UX improvement. This is an ideal role for someone who is both detail-oriented and strategic—someone who can zoom in on interaction design while also zooming out to understand market trends and user needs. <h3 style="text-align: justify; margin-top: 14pt; margin-bottom: 4pt;">What You’ll Do</h3> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Raise the UX bar across the product by identifying gaps in usability, consistency, and polish, and proactively driving improvements across key surfaces. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Conduct competitive research and audits to understand how leading products solve similar problems, and translate insights into actionable recommendations. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Partner with product managers and designers to shape user flows, refine interactions, and ensure strong UX fundamentals are embedded early in the product development process. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Synthesize user feedback and data from multiple sources (support tickets, usability tests, analytics) to identify recurring pain points and opportunities. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Drive UX consistency and standards by contributing to design systems, pattern libraries, and best practices that scale across teams. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Support usability testing and research efforts by helping define hypotheses, structuring studies, and translating findings into clear product direction. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Create clear UX documentation and artifacts including wireframes, journey maps, and experience audits that inform decision-making. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Advocate for the user across the organization by grounding conversations in user needs, behaviors, and outcomes. </li> </ul> <h3 style="text-align: justify; margin-top: 14pt; margin-bottom: 4pt;">What We’re Looking For</h3> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> 3–6 years of experience in UX, product design, or related fields, with a strong understanding of user-centered design principles. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Strong customer and product intuition, with the ability to evaluate experiences and identify both obvious and non-obvious usability issues. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Experience conducting competitive analysis and UX audits, with the ability to turn observations into structured insights. </li> </ul> EEO Statement The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. We encourage you to review our <a href="https://www.gohighlevel.com/job-applicant-privacy-notice" style="text-decoration: none;">Privacy Policy</a> before submitting your application #LI-Remote #LI-MP1

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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