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Strategic Account Manager

May 29, 2026

<h2>About the Role</h2>The Strategic Account Manager is responsible for the long-term success, retention, and growth of Blockdaemon’s most important institutional relationships: global banks, asset managers, market infrastructure providers, and other systemically important financial institutions.This is a commercially-engaged role that partners closely with Sales to drive commercial outcomes while owning the relationship strategy and account plan. The SAM is expected to navigate technical conversations with fluency and confidence across engineering teams, technical buyers, and executive staeholders.<h2>What You’ll Own</h2>Strategic Account Leadership<ul style="min-height:1.5em"><li>Serve as the primary relationship owner and executive point of contact for a portfolio of enterprise customers</li><li>Build and maintain multi-threaded relationships across business, engineering, operations, and executive stakeholders</li><li>Develop and execute account plans that define long-term vision and strategic priorities</li><li>Act as a trusted strategic advisor translating Blockdaemon’s product roadmap for enterprise buyers while bringing perspective on industry direction, and how peer institutions are approaching similar problems</li></ul>Commercial Ownership<ul style="min-height:1.5em"><li>Lead renewal conversations, including pricing, scope, and terms</li><li>Identify and qualify expansion opportunities across Blockdaemon’s product suite, new protocols, new services, new business units within the account</li><li>Partner with Sales leadership on pricing strategy and commercial structuring for new services</li><li>Drive recurring strategic business reviews that surface value delivered and shape forward-looking opportunity</li></ul>Account Lifecycle Management<ul style="min-height:1.5em"><li>Lead onboarding for new enterprise clients within your portfolio, ensuring a smooth handoff from Sales and a strong start to the relationship</li><li>Build account-specific success plans aligned to each client’s business objectives and the commercial trajectory of the relationship</li><li>Maintain a structured view of account health across commercial, technical, and relationship dimensions, and act early on indicators of risk or opportunity</li></ul>Cross-Functional Orchestration<ul style="min-height:1.5em"><li>Mobilize Solutions Architects and Product Management to address client technical needs</li><li>Translate patterns from client conversations into structured input that helps Product prioritize features tied to retention, adoption, and revenue</li><li>Partner with Engineering and Support to ensure production issues are appropriately escalated and resolved</li><li>Work alongside Marketing, Legal, and Finance to support the full account lifecycle</li></ul><h2>What You Bring</h2>Required<ul style="min-height:1.5em"><li>at least 7+ years in strategic account management, enterprise sales, or senior technical account management roles serving financial institutions or comparable enterprise clients</li><li>Track record of owning large, complex enterprise relationships and driving retention and expansion within named strategic accounts</li><li>Strong commercial instincts, comfortable with pricing conversations, contract structuring, and renewal negotiation</li><li>Working knowledge of blockchain infrastructure and how institutional clients consume staking, RPC, and wallet services</li><li>Comfort with pace and ambiguity, shifts easily between strategic, client-facing, and tactical work</li><li>Technical fluency sufficient to navigate roadmap discussions, scope new product opportunities, and triage production issues to the right internal owners</li><li>Executive presence and the ability to operate credibly across the full range of client conversations, from technical working sessions to boardroom discussions</li></ul>Preferred<ul style="min-height:1.5em"><li>Experience selling or supporting infrastructure, API, or platform products into financial institutions</li><li>Hands-on experience in the blockchain or digital assets space, with practical familiarity with how protocols like Ethereum, Solana, or Canton operate</li><li>Working knowledge of financial products and the use cases they serve for institutional clients</li><li>Familiarity with institutional custody, settlement, or market infrastructure</li></ul>Pay range is $130,000 - $150,000. This range reflects base compensation only and does not include on-target earnings (OTE). Salary ranges are based on role, level, and location. The range shown reflects the target minimum and maximum for the role across all U.S. locations. Actual pay is determined by location, skills, and relevant experience.About Us: We Power the Blockchain economy. Blockdaemon powers the blockchain economy with its suite of industry-leading infrastructure solutions. We are a globally established, ISO-27001 certified partner with extensive protocol coverage, offering technical depth, industry-leading SLAs, 70+ global points of presence through 10+ cloud and bare metal providers, and 24/7 support for an unmatched institutional-grade experience. We provide integrated business solutions to exchanges, custodians, crypto platforms, financial institutions, and developers using our end-to-end suite of blockchain tools, including dedicated nodes, APIs, staking, liquid staking, MPC tech, and more. Blockdaemon provides its customers with the confidence to quickly and easily scale without compromising security or compliance. We are a globally distributed team. Blockdaemon is an Equal Opportunity Employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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