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Strategic Accounts Director

May 26, 2026

<div> <div> If you're looking to work at a technology company that designs and manufactures its solutions on U.S. soil and is a leading enabler to the industrial Internet of Things (IoT), consider joining MultiTech's innovative, hard-working team. MultiTech designs, develops and manufactures communications equipment for the industrial internet of things connecting physical assets to business processes to deliver enhanced value. Founded by an engineer more than 50 years ago, we are committed to quality and service excellence. Our customers rely on MultiTech products and people to address their needs, while our history of innovation ensures they stay ahead of the latest technology with a partner who will be there for the life of their solution. </div> </div>SUMMARY: The Strategic Account Director will manage a portfolio of key enterprise accounts, focusing on deepening relationships, driving customer success, and identifying opportunities for growth. This role requires acting as a trusted advisor to clients, aligning products with their business objectives, and helping them realize the full potential of the solutions offered. ESSENTIAL DUTIES AND RESPONSIBILITIES: <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Garamond, serif;">Client Relationship Management – Own and nurture relationships with key enterprise clients, acting as the primary point of contact and trusted advisor. Develop a deep understanding of clients’ business goals and objectives and align solutions to help them achieve success.</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Garamond, serif;">Account Growth & Expansion – Identify opportunities for account expansion, including upselling and cross-selling solutions. Collaborate with sales and product teams to tailor offerings and present value-driven proposals that align with customer needs.</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Garamond, serif;">Customer Retention – Proactively manage and mitigate account risk, ensuring high customer satisfaction and minimizing churn. Develop and execute strategic plans to retain clients and ensure continued engagement with products.</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Garamond, serif;">Strategic Planning – Develop and implement customized account plans for each client, focusing on long-term partnerships, value delivery, and sustainable growth. Continuously monitor account health and adjust strategies as needed.</li> <li style="margin: 0in 0in 0.0001pt 0px; line-height: normal; font-size: 10pt; font-family: Calibri, sans-serif;">Customer Advocacy – Act as the voice of the customer within MultiTech, ensuring their feedback and needs are communicated and addressed.</li> <li style="margin: 0in 0in 0.0001pt 0px; line-height: normal; font-size: 10pt; font-family: Calibri, sans-serif;">Contract Management – Develop negotiating strategies and positions with new customers, aligning strategies and operations, examining risks and potentials, and understanding customer’s needs and goals.</li> <li style="margin: 0in 0in 0.0001pt 0px; line-height: normal; font-size: 10pt; font-family: Calibri, sans-serif;">Performance Tracking – Monitor and report on account performance, providing regular updates to senior management.</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Garamond, serif;">Cross-Functional Collaboration – Work closely with internal teams, including customer success, product, and marketing, to ensure client satisfaction and account expansion.</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Garamond, serif;">Other duties as assigned.</li> </ul> QUALIFICATION REQUIREMENTS: EDUCATION AND/OR EXPERIENCE: <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Garamond, serif;">Bachelor’s degree in business, marketing, technical or a related field required; MBA preferred.</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Garamond, serif;">10+ years of proven experience in sales or account management of complex IoT Solutions, including experience with high-value clients in a B2B environment. A track record of managing strategic accounts and delivering exceptional results is essential.</li> <li style="margin: 0in 0in 0.0001pt 0px; line-height: normal; font-size: 10pt; font-family: Calibri, sans-serif;">Demonstrated understanding of IoT market: products, competitors, technologies, and their application in various industries.</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Garamond, serif;">Strong communication and interpersonal skills, strategic thinking, and the ability to build and maintain relationships with key stakeholders.</li> <li style="margin: 0in 0in 0.0001pt 0px; line-height: normal; font-size: 10pt; font-family: Calibri, sans-serif;">Excellent problem-solving and negotiation skills, to include strong business acumen to quickly understand customers’ business and identify opportunities for partnership.</li> <li style="margin: 0in 0in 0.0001pt 0px; line-height: normal; font-size: 10pt; font-family: Calibri, sans-serif;">Ability to work independently and as part of a team.</li> <li style="margin: 0in 0in 0.0001pt 0px; line-height: normal; font-size: 10pt; font-family: Calibri, sans-serif;">High level of professionalism and integrity. </li> <li style="margin: 0in 0in 0.0001pt 0px; line-height: normal; font-size: 10pt; font-family: Calibri, sans-serif;">Ability to travel extensively</li> </ul> PHYSICAL DEMANDS: <ul style="margin-top: 0in; margin-bottom: .0001pt;"> <li style="margin: 0in 0in 0.0001pt 0px; text-align: justify; line-height: normal; font-size: 10pt; font-family: Calibri, sans-serif;">Lifting requirements up to 25 pounds.</li> <li style="margin: 0in 0in 0.0001pt 0px; text-align: justify; line-height: normal; font-size: 10pt; font-family: Calibri, sans-serif;">Requires sitting for periods of time.</li> </ul> <ul style="margin-top: 0in; margin-bottom: .0001pt;"> <li style="margin: 0in 0in 0.0001pt 0px; text-align: justify; line-height: normal; font-size: 10pt; font-family: Calibri, sans-serif;">Requires travel using all modes of transportation.</li> <li style="margin: 0in 0in 0.0001pt 0px; text-align: justify; line-height: normal; font-size: 10pt; font-family: Calibri, sans-serif;">Requires a valid driver’s license.</li> <li style="margin: 0in 0in 0.0001pt 0px; text-align: justify; line-height: normal; font-size: 10pt; font-family: Calibri, sans-serif;">Requires a valid passport.</li> </ul> WORK ENVIRONMENT: <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Garamond, serif;">Working conditions are normal for an office environment. Minimal noise.</li> <li style="text-align: justify; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Garamond, serif;">Our Minnesota facility includes a manufacturing environment. Moderate noise level. Machinery operation requires the use of safety equipment to include but not limited to; safety glasses, hearing protection, wrist and shoe straps, and ESD smock. Loose fitting clothing and jewelry are not permitted. No food allowed in the manufacturing area. No cell phone use allowed in manufacturing area unless approved by management.</li> </ul> EQUIPMENT AND TOOLS USED: Laptop computer Mobile Phone Standard office equipment <div> <div> Equal Employment Opportunity It is the policy and practice of MultiTech Systems to provide all employees with a working environment free from all forms of discrimination and harassment. It is the policy of MultiTech Systems to recruit, hire, promote, and take other personnel actions without regard to any protected class, including but not limited to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information or protected veteran status, and to provide equal employment opportunities for all employees and employment candidates. *If you are interested in applying for employment with MultiTech Systems and need special assistance or an accommodation as part of the employment process, please contact Human Resources at applicants@multitech.com Benefits Summary As a MultiTech employee, you’ll enjoy a comprehensive benefits package that includes competitive health, dental and vision insurance plans, company-paid Employee Life, AD&D, and Short-term Disability, as well as a 401(k) with employer matching. To support work life balance, you’ll be eligible for 10 paid holidays and paid time off (PTO). Additionally, we’ll provide you with access to Voluntary Life for you and your eligible dependents, Long-term Disability, flex spending, and health savings accounts. </div> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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