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Strategy & Product Owner Comversational AI (Non-Technical)

June 15, 2026

The Opportunity Strategy & Product Owner Conversational AI Agents Our team We're Customer Experience Design & Platforms, a customer-oriented and product-minded team who's shaping the future of TELUS' best-in-class customer experience. We design end-to-end customer journeys that maximize both customer satisfaction and business outcomes through the right combination of our AI-powered technology platforms and the human touch. We value agility, curiosity, and innovation, and we love having fun while solving challenges! If that sounds exciting, you might be the perfect addition to our team! What you'll do and what we'll accomplish together You will be the Business Strategy Product Owner for our voice and chat Conversational AI Agents on the Google Gemini Enterprise for Customer Experience (GECx) and Google Dialogflow CX platforms. You'll design and evolve our strategy, define our feature roadmap, and set our priorities to achieve our business goals. Then you'll collaborate with our architects and developers to bring that vision to life through continuous iterations. You'll also be the connecting tissue between technical and business stakeholders helping translate business goals into technical solutions and vice-versa. Collectively, we'll transform highly complex technology into exceptional experiences for our customers and team members. While this is a non-technical role, knowledge of the Google CX platforms is required and technical skills are welcome. This is a senior-level individual contributor role that will report to the Manager of Customer Experience Design and Platforms. Here's how Strategy & Product Design Drive the product vision and strategy for voice and chat Conversational AI Agents on Google Gemini Enterprise for Customer Experience (GECx) and Dialogflow CX, translating business objectives into compelling product designs that enhance customer experience. Data-Driven Product Strategy Develop robust business cases grounded in customer research, user-centric service design methodologies, and analytics to guide investment decisions and product roadmap prioritization. Backlog & Requirements Management Own and prioritize the product development backlog while creating comprehensive business requirements that align engineering efforts with strategic goals and customer needs. Cross-Functional Collaboration Partner closely with product engineering and development teams to ensure seamless strategy execution, risk management, and prompt identification and removal of blockers, maintaining alignment between business objectives, technical capabilities, and customer outcomes throughout the development lifecycle. Customer-Centric Research Conduct in-depth customer research activities using user-centric service design methodologies to uncover insights that inform product strategy, business requirements, and competitive differentiation for conversational AI solutions. Thought Leadership Keep the pulse on the latest technology innovations and provide thought leadership to your peers and the leadership team while vulgarising these new technologies capabilities. What you bring Demonstrated experience with voice and chat conversational AI platforms, preferably with Google Gemini Enterprise for Customer Experience (GECx), Google Dialogflow CX, or comparable enterprise AI solutions. Proven ability to develop and execute product strategies, manage complex product roadmaps, and translate business vision into actionable product initiatives, preferably in a matrix organization. Strong analytical skills with experience leveraging customer data, market research, and business metrics to inform strategic decisions, validate assumptions, and build compelling business cases. Hands-on experience conducting customer discovery, user research, and applying user-centric service design methodologies to uncover insights and drive product innovation. Demonstrated ability to collaborate effectively with engineering, product, design, and business teams, influence without direct authority, and navigate complex organizational dynamics to drive alignment and execution. Great-to-haves Certification in Google Gemini Enterprise for Customer Experience (GECx), Google Dialogflow CX, or comparable enterprise AI solutions. Certification in project management and/or change management (e.g. PMP, Six Sigma, Agile PMI-ACP, AgilePM, CSM, Prosci, CCMP). Familiarity with the Canadian telecommunications, entertainment and technology market. Knowledge of French. Don't have everything we listed above? Don't let that dissuade you! Attitude, motivation, and a willingness to collaborate are the most important things we are looking for. So if you think you have what it takes, please apply! Apply tot his job Apply To this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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