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Student Success Coordinator

May 26, 2026

Overview This position can be Remote based for the right candidate Transform your Career at ECPI University Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. Visit <a href="http://www.ecpi.edu/employment" target="_blank" rel="noopener">www.ecpi.edu/employment</a> to learn more about how you can help people improve their lives through education. Position Summary: The SSC’s primary responsibility is to ensure success of our students. The way we look at success for our students is when they graduate and achieve their employment goals. We pride ourselves on our students’ outcomes and you will play an integral role in their journey at ECPI University. Responsibilities <ul> <li>Create an ongoing trusted relationship with students.</li> <li>Actively initiate and continue ongoing guidance to students who are at risk of dropping due to academic or personal issues.</li> <li>Proactively outreach and reflexively intervene with students using a variety of resources and communication tools.</li> <li>Track student persistence and progression.</li> <li>Consult with students who have expressed an interest in withdrawing or have withdrawn.</li> <li>Document student interactions while upholding compliance with all policies and procedures.</li> </ul> Qualifications Education/Experience <ul> <li>Bachelor’s degree preferred</li> <li>2-3 years of related experience in academic advising, coaching or counseling preferred</li> <li>Any equivalent combination of education, experience and/or training</li> </ul> Skills/Abilities <ul> <li>Ability to create new relationships and build trust with your students.</li> <li>Well-developed oral, written, telephone, and digital communication skills.</li> <li>Able to keep multiple tasks organized in a fast paced work environment.</li> <li>Ability to analyze, review, and comprehend data.</li> <li>Desire to help others achieve their goals.</li> <li>Excellent customer service skills.</li> <li>Technical skills and experience with Microsoft Office and a database management software.</li> </ul> Benefits of Employment ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click <a href="https://www.ecpi.edu/sites/default/files/2024-01/975404976-ECPI-employment-benefits-page-2024jan.pdf" target="_blank" rel="noopener">HERE</a>. Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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