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Subject Matter Expert, Independent Dispute Resolution

May 28, 2026

About the position nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations that trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle. The Subject Matter Expert (SME) for Dispute Resolution is a strategic individual contributor responsible for providing deep expertise across all aspects of independent dispute resolution billing, payment dispute resolution, and Independent Dispute Resolution (IDR) arbitration processes. This role requires a proven expert who can drive operational excellence, optimize reimbursement strategies, minimize revenue leakage, and ensure regulatory compliance in an increasingly complex healthcare payment landscape. The SME will work closely with cross-functional teams and leadership to advance nimble's independent dispute resolution business solutions. Responsibilities • Serve as the primary subject matter expert for Independent Dispute Resolution, all aspects of the No Surprise Act, and state and federal Independent Dispute Resolution processes and regulations • Provide expert guidance on independent dispute resolution, payment dispute resolution, payer relationship strategies, and negotiation approaches to maximize appropriate reimbursement • Stay current on industry trends, regulatory changes, and emerging best practices in independent dispute resolution, revenue cycle management, and dispute resolution • Provides consultative services to clients who receive nimble IDR services • Provide sales support for future clients related to nimble IDR services • Analyze complex independent dispute resolution scenarios and provide strategic recommendations to improvethe market competitiveness of current solutions • Identify continuous improvement opportunities and recommend strategies to enhance productivity and quality metrics • Utilize strong analytic skills to assess process effectiveness and lead process improvement initiatives • Develop data-driven recommendations and performance metrics to support operational excellence • Recommend strategies and tactics designed to positively impact key drivers such as price, risk profile, utilization, and revenue optimization • Collaborate with senior management and internal stakeholders across multiple departments, including Executive Leadership, Legal, HR, Finance, and Technology teams • Work across the organization to support the development of comprehensive independent dispute resolution RCM solutions • Partner with other lines of business to drive organizational efficiencies and alignment • Support the development of infrastructure for future growth and contribute to the cultural shift toward streamlined, technology-enabled processes • Assist in the sales process by providing subject matter expertise to support sales, growth, and market share objectives • Contribute to the development, communication, and implementation of effective growth strategies for the independent dispute resolution Payer Strategy solution • Support the creation and refinement of operational processes designed to accommodate rapid growth objectives • Provide expert consultation to address client needs and support the development of deep client relationships • Participate in the development of new payer strategy solutions to better support clients and ensure smooth delivery of innovative solutions • Ensure all recommendations and solutions comply with HIPAA, HITECH, and patient confidentiality policies. • Develop and deliver expert-level presentations and communications to diverse audiences, including clients, leadership, and cross-functional teams • Create comprehensive documentation of best practices, processes, and regulatory requirements • Provide timely and helpful information to stakeholders across the organization • Represent the company's expertise with clients and business partners as needed Requirements • Juris Doctorate Degree -Preferred, but equivalent expertise and experience considered • Minimum of 5 years of hands-on experience in healthcare related regulatory space • 2 years of experience with independent dispute resolution processes for providers or payers • Strong analytic skills and proven success leading or supporting process improvement initiatives and project management • Advanced knowledge of the revenue cycle required; experience with ASC billing preferred • Experience in a complex healthcare environment with exposure to strategic planning and operational excellence • Deep subject matter expertise in independent dispute resolution billing, all aspects of the No Surprise Act, and state and federal Independent Dispute Resolution processes and regulations • Proven

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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