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Supervisor, Airport Operations
Description
Supervisors, Airport Operations are responsible for the daily oversight of assigned airports. The Supervisor is also responsible for training and service provider relationships. The Supervisor is trained as an Airport Operations Trainer/Auditor to assist with those responsibilities when required.
Outcomes and Responsibilities
- Monitors daily operations at assigned airport locations to drive Operational Excellence.
- Reports on daily operational performance metrics.
- Conducts on-site audits and station visits.
- Serves as the liaison to Service Providers and Airport Partners.
- Ensures service provider maintains standards as outlined in the Service Level Agreements (SLA) and the contracted scope of work.
- Mentors and guides Station Managers.
- Communicates with airports regarding company updates including, but not limited to, flight schedules, Standards changes, procedures changes, and safety briefings.
- Provides initial, recurrent, and ongoing training to Crewmembers and managers including new hire orientation, Customer service training, ramp training, and management concepts training.
- Evaluates and measures the effectiveness of training and maintains accurate training records and files for all Airport Operations Crewmembers.
- Performs regulatory and operational compliance audits, ensuring conformity with all Avelo Airlines, FAA, TSA, DOD, DOT and other governmental agency regulations.
- Performs inspections of contractor activities such as GSE repairs, deicing services, and fueling services.
Performance Measures
- Assigned spoke airports maintain performance per company metrics.
- Assigned spoke airports are current on all raining/auditing.
- Assigned spoke airports successfully pass FAA, TSA, DOD, DOT audits.
Responsibility, Authority and Decision-Making Ability
Responsibility and Authority (Approver)
- Customer service exceptions.
- Local operations Standards and procedures.
- Training plans
- Station project planning
- Need for additional training or continued oversight
- Airport Operations compliance with federal or company policy and service level agreements
Decision Participant (Influences)
- Changes to Airport Operations standards and procedures
- Safety and Security reviews
- Service Provider review and selection
Competencies
Functional Competencies
- Self-initiative and ability to work independently with little supervision.
- Excellent organizational skills and time management.
- Must be able to work any day, any shift.
Behavioral Competencies
“Safety always in everything we do, caring for others.”
- ·Demonstrate the ability to work through complexity to identify root causes of missing supplies and develop effective and simple solutions.
- Tenacious problem solving and continuous improvement mindset.
- Strong written and verbal communication skills.
- Foster and develop teamwork and leadership that embraces our company’s “Purpose, Values and Vision”.
Requirements
- Stand, sit, walk for extended periods of time as needed.
- Must be able to lift 50 lbs. for a distance of 10 feet.
- Must be able to work outside in inclement weather.
- Must be able to work shift work, weekends, and holidays.
Education / Experience Requirements
- High School diploma (or equivalent)
- Valid driver's license
- Ability to work without direct supervision.
- Three (3) years’ experience in Airport Operations preferred.
May perform other responsibilities, as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs or technical developments, etc.)
