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Supply Chain & Customer Service Administrative Officer
Job Scope:-
1. Supply Chain & Logistics Coordination
- Inbound Logistics: Coordinating with raw material vendors (fabrics, dye, chemicals and etc) to ensure timely arrival for production.
- Shipment Tracking: Monitoring incoming and outgoing shipments, including managing air or sea freight and customs documentation.
- Inventory Monitoring: Tracking stock levels of finished goods and raw materials to prevent overstock or shortages.
- Logistics Documentation: Preparing essential paperwork such as pick/pack lists, delivery orders, shipping labels, and customs declarations.
- Vendor Management: Coordinate with fabric suppliers and freight forwarders to ensure timely delivery and resolve discrepancies in shipment volume or quality.
- Order Processing: Acting as the primary point of contact for customer orders—receiving, verifying prices, and entering them into the system.
- Customer Interface: Providing real-time updates to clients regarding their order status, estimated delivery dates, and potential delays.
- Complaint Resolution: Work with QA department, handling customer inquiries or issues related to damaged goods, incorrect fabric quantities, or late deliveries.
- Stakeholder Bridge: Translating customer requirements (e.g., custom packaging or specific lead times) to the internal production and warehouse teams.
