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Support Spec II

June 4, 2026

<h2>Overview</h2>Position Summary:Under general supervision, the primary job function of the Support Specialist II is to provide phone support as well as performing routine but varied clerical and support duties according to standard procedures. <h2>Geo-Salary Information</h2>An in-person interview may be required during the hiring process State specific pay scales for this role are as follows:$30,390 to $48,544 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)$27,627 to $44,131 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)$24,864 to $39,718 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV) In CA: Typical hiring range is $35,520.30 to $43,413.70 The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.<h2>Responsibilities</h2>Essential Job Functions: <ul> <li>Types and transcribes assignments such as business correspondence, forms and reports. </li> <li>Will have direct contact with customers, may compile information for reports, and processing forms and documents.</li> <li>Transferring and escalating potential calls to the appropriate department if needed.</li> </ul> <h2>Qualifications</h2> Education: <ul> <li>Completion of a high school education. </li> </ul> Experience: <ul> <li>A minimum of 1 year general office or related Company experience. </li> <li>Or equivalent combination of education and/or experience </li> </ul> Knowledge and Skills: <ul> <li>Written and verbal communication skill to proofread and edit routine forms, reports and business correspondence as well as explain Company policies and procedures and respond to routine inquiries. </li> <li>Job duties consist of a significant percent of typing assignments, must have proficient typing skills. </li> <li>General knowledge of department procedures and operations to prepare, process, and complete assignments appropriately and maintain records. </li> <li>Ability to manage inbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times.</li> <li>Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed.</li> </ul> <h2>About the Company</h2> Why choose a career at Mercury? At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. Learn more about us here: https://www.mercuryinsurance.com/about/careers <h2>Perks and Benefits</h2> We offer many great benefits, including: <ul> <li>Competitive compensation</li> <li>Flexibility to work from anywhere in the United States for most positions</li> <li>Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)</li> <li>Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)</li> <li>Medical, dental, vision, life, and pet insurance</li> <li>401 (k) retirement savings plan with company match</li> <li>Engaging work environment</li> <li>Promotional opportunities</li> <li>Education assistance</li> <li>Professional and personal development opportunities</li> <li>Company recognition program</li> <li>Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more</li> </ul> Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. <h2>Pay Range</h2>USD $30,390.00 - USD $48,544.00 /Yr.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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