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Supv Aircraft Appearance - BWI

May 26, 2026

Department:Technical OperationsOur Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.Job Description:<div><div>All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Supervisor Aircraft Appearance supports our Purpose by providing overall supervision, performance management, training, and support of assigned Aircraft Appearance personnel and operations. This role provides positive Leadership and ensures Aircraft Appearance delivers legendary Customer Service to both internal and external Customers. The Supervisor Aircraft Appearance is a skilled communicator and strong people leader who looks forward to making a meaningful impact on Technical Operations in Chicago. </div><div>Additional details: </div><div><ul><li>This role supports all hours of the Southwest Operation, including early mornings, late evenings, and holidays. </li></ul></div><div><ul><li>U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. </li></ul></div><div>We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. </div><div></div></div><div>Model the Southwest Way<ul><li>Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees</li><li>Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment</li><li>Invest in Leadership and self-growth through participating in continuous learning and development</li></ul></div><div>Responsibilities<ul><li>Provides supervision of all Aircraft Appearance Technicians on duty</li><li>Ensures workplace safety and that all OSHA and HAZMAT requirements are met</li><li>Ensures compliance with all TSA security requirements</li><li>Monitors productivity and labor hour requirements</li><li>Ensures the collective bargaining agreement is followed</li><li>Requests, assigns, and approves overtime</li><li>Ensures compliance of Aircraft Appearance program and task card requirements</li><li>Monitors, inspects and approves the completed work of aircraft exterior and interior cleaning performed on shift</li><li>Monitors Lead Appearance Technician assignments of personnel</li><li>Maintains accurate records of work accomplished each shift and provide turnover report</li><li>Ensures the Hangar and Line facilities are clean before the end of the shift</li><li>Monitors and orders cleaning supplies and notifies the Manager of Aircraft Appearance of any needs</li><li>Monitors sick leave and leaves of absence of all Appearance Technicians and takes appropriate action, including discipline when necessary</li><li>Ensures Aircraft Cleaning Vendor is complying with proper cleaning and security search procedures/policies and documentation.</li><li>Conducts quality audits on Aircraft Cleaning Vendor and submits results to both SWA and Vendor Leadership</li><li>May perform other job duties as directed by Employee's Leaders</li></ul></div><div>Knowledge, Skills and Abilities<ul><li>Ability to think like an owner. Demonstrates a high level of responsibility and provides direction in a Team-oriented, cross-functional environment</li><li>Ability to communicate in a flexible and effective manner (written, oral, interpersonal)</li><li>Ability to work independently to achieve results and in a Team environment</li><li>Ability to apply logical approaches to solving problems and identifying solutions</li><li>Proficient in Microsoft Office tools (Excel, PowerPoint, Word, Teams, etc.)</li><li>Skilled in team-building and consensus-building</li><li>Ability to build strong interpersonal relationships and lead through influence</li><li>Ability to learn and utilize all Southwest Airlines and Tech Ops Department software programs</li><li>Skilled ability to lead, and to establish a positive attitude with assigned personnel and other Company Employees</li></ul></div><div>Education<ul><li>Required: High School Diploma or GED</li></ul></div><div>Experience<ul><li>Demonstrated experience in directly or indirectly leading team(s)</li><li>Fully functioning, broad knowledge in:<ul><li>Aircraft Appearance or other Airline Operations</li></ul></li></ul></div><div>Licensing/Certification<ul><li>Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements</li></ul></div><div>Physical Abilities<ul><li>Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time</li><li>Ability to communicate and interact with others in the English language to meet the demands of the job</li><li>Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job</li><li>Ability to access restricted areas requiring climbing, crawling, and kneeling</li></ul></div><div>Other Qualifications<ul><li>Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines</li><li>Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986</li><li>Must be at least 18 years of age</li><li>Must be able to comply with Company attendance standards as described in established guidelines</li><li>Must be able to work varying shifts including nights and weekends</li><li>Must be able to work extended hours as necessary to meet deadlines</li><li>Must be able to travel with some overnight stays to meet the requirements of the position</li><li>Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information</li></ul>Pay & Benefits:Competitive market salary ranges from $85,300 per year to $94,800 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.Benefits you’ll love:<ul><li>Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)  </li><li>Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** </li><li>Potential for annual Profit-sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** </li><li>Competitive health insurance for you and your eligible dependents (including pets) </li><li>Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. </li><li>Explore more Benefits you’ll love: <a href="https://careers.southwestair.com/benefits" target="_blank">https://careers.southwestair.com/benefits</a></li></ul>*Pay amount doesn’t guarantee employment for any particular period**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits***Profit-sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company</div>Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 05/26/2026

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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