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Team Lead, Site Services - Maintenance

May 28, 2026

Work ScheduleStandard Office Hours (40/wk)Environmental ConditionsOfficeJob DescriptionThis is a fully remote role supporting our Global Central Laboratory in Highland Heights, KY. We welcome applicants from all locations within the US.<ul><li>Must be legally authorized to work in the United States without sponsorship.</li><li>Must be able to pass a comprehensive background check, which includes a drug screening.</li></ul> The Team Lead Site Services - Logistics Maintenance ensures efficient and effective operations of the department and is responsible for quality within the section. Participates in the daily operations of the departments supported or where needed and follows up on complaints/issues until resolution. Provides training for new personnel or when new processes are implemented. Follows up on training documentation of the team. Attends study protocol meetings and educates staff on issues requiring attention. Creates work schedule and holiday planning for the team. We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.<h2> What You'll Do:</h2><ul><li>Direct and participate in all aspects of daily operations of the department.</li><li>Manage the Associate Site Services Assistants and Logistics Coordinators, ensuring performance is maintained.</li><li>Provide training to new staff members and when new processes are implemented. Evaluate performance and identify and correct performance problems.</li><li>Serve as a point of escalation for calls related to logistical issues and escalate to management or the appropriate department to ensure satisfaction of internal and external customers.</li><li>Coordinate and resolve issues or concerns during the study lifecycle with the Site Services Logistics Coordinators and Associate Site Services Assistants.</li><li>Obtain and maintain the Key Performance Indicators within the Logistics Maintenance team.</li><li>Assist management with training, quality compliance, SOP reviews, and updates.</li><li>Act as a backup to the Supervisor and/or Senior Manager.</li></ul><h2> Education and Experience Requirements: </h2><ul><li>Bachelor's degree or equivalent and relevant formal academic / vocational qualification</li><li>Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years).</li><li>1+ year of leadership responsibility</li></ul> In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.<h2></h2><h2> Knowledge, Skills, Abilities:</h2><ul><li>Knowledge of Good Clinical Practices</li><li>Strong attention to detail</li><li>Strong organizational skills</li><li>Accurate data entry skills</li><li>Proficient computer skills including Microsoft Office</li><li>Effective negotiation and problem resolution skills</li><li>Good verbal communication skills</li><li>Superior analytical, interpersonal and time management skills</li><li>Critical thinking and problem solving skills to support quality decision making</li><li>Ability to work in a collaborative team environment</li></ul> Working Environment: Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Why join us? When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You’ll work in an environment where collaboration and development are part of the everyday experience—and where your contributions truly make a difference. Apply today to help us deliver tomorrow’s breakthroughs.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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