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Technical Project Manager

May 27, 2026

PROJECT MANAGER/TECHNICAL PROJECT MANAGERFull Time 40 hours a weekMust be based in Mexico City, MexicoKey Roles and Responsibilities for a strong Project Manager/Technical Project Manager to guide and deliver External Customer Facing and Internal Facing project with a proven ability to move quickly and decisively and context switch.HIGH LEVEL OVERVIEWTillster is seeking an experienced, customer-focused Technical Project Manager/Project Manager to lead strategic client initiatives and enterprise-level project delivery across global markets. This role will serve as a key liaison between Tillster and some of the world’s largest restaurant and hospitality brands, ensuring projects are delivered on time, within scope, and aligned to customer expectations and business goals.The Project Manager also understands the impact of delivery on Tillster’s revenue, reputation and growth.The ideal candidate has a strong technological background and is a structured, polished communicator; a relationship builder who can confidently engage with executive stakeholders, lead cross-functional teams, build trust with multi-national organizations and customers at all levels (brand and franchisee), and drive successful outcomes in a fast-paced environment. You will partner closely with Product, Engineering, Sales, Account Management, Operations, and Customer Success teams to ensure seamless execution and exceptional customer experience.This role is about skills, learning Tillster’s platform and products, program and project leadership, coordination, communication, customer engagement, and operational excellence.DAY OVER DAYStrategic Customer and Project Leadership<ul style="min-height:1.5em"><li>Serve as a trusted partner and primary point of contact for enterprise customers throughout the project lifecycle.</li><li>Build strong relationships with multinational, multi-billion-dollar organizations through professionalism, communication, accountability, and consistent execution.</li><li>Lead customer-facing meetings, presentations, executive updates, and project reviews with confidence and clarity.</li></ul>Project Planning and Delivery<ul style="min-height:1.5em"><li>Develop and manage comprehensive project plans, timelines, milestones, deliverables, and resource coordination across multiple concurrent projects.</li><li>Ensure projects are delivered on time, within scope, and aligned to customer expectations and business objectives.</li><li>Coordinate cross-functional teams to ensure alignment, accountability, and successful execution.</li><li>Track project risks, dependencies, action items, and deliverables while proactively identifying solutions and mitigation strategies.</li><li>Adapt project plans and priorities as business needs and customer requirements evolve.</li></ul>Communication and Stakeholder Management<ul style="min-height:1.5em"><li>Provide consistent, professional communication to internal leadership teams and external customer stakeholders.</li><li>Prepare and present project status reports, executive summaries, timelines, and risk assessments.</li><li>Facilitate project meetings, drive action items, and maintain momentum across teams and stakeholders.</li><li>Build alignment and trust across departments, customers, and executive leadership.</li></ul>Operational Excellence<ul style="min-height:1.5em"><li>Ensure project documentation, deliverables, and communications are organized, accurate, and accessible.</li><li>Maintain a strong focus on customer satisfaction, execution quality, and continuous improvement.</li><li>Support process optimization and operational efficiencies through modern tools, automation, and AI-enabled workflows where appropriate.</li></ul>AI First, AI Native<ul style="min-height:1.5em"><li>Opportunity to help drive Tillster’s evolution into an AI First/Native company focused on innovation, automation, and intelligent customer experiences.</li></ul>ABOUT YOU<ul style="min-height:1.5em"><li>Bachelor’s degree required.</li><li>Experience in technical project management and developing and delivering plans that meet the needs of large, multi-national customers. This is not a standard, SaaS environment.</li><li>5+ years of experience in a project management, client services, program management, account management, or customer-facing delivery role.</li><li>Proven success managing large-scale customer initiatives and delivering projects in fast-paced environments.</li><li>Strong executive presence with the ability to communicate effectively with customers, leadership teams, and cross-functional stakeholders.</li><li>Excellent presentation, organizational, analytical and relationship management skills.</li><li>Demonstrated ability to build trust and credibility with enterprise-level customers and stakeholders.</li><li>Experience of creating and managing project plans, timelines, deliverables, and status reporting.</li><li>Comfortable managing multiple priorities and adapting quickly to changing business needs.</li><li>Demonstrated AI knowledge or learning ability about modern AI tools and platforms (e.g., Copilot, OpenAI, Claude, automation, analytics, and workflow optimization technologies) to improve project delivery and to enable communication.</li><li>Experience in consultative sales, SaaS, hospitality, restaurant technology, digital commerce, or enterprise software environments is a plus.</li><li>Agile/Scrum experience preferable.</li><li>Must be Bi-Lingual English & Spanish C2 Level CFER or equivalent</li></ul>WHY JOIN TILLSTERTillster is a global organization powering digital ordering and customer engagement for some of the world’s largest restaurant brands. At Tillster, you will have the opportunity to work with innovative technology, collaborate with talented global teams, help shape the future of intelligent customer experiences, and be part of moving to an AI Native enterprise.We are a growth phase, venture funded company where you have the opportunity to make impact and to collaboratively work with and gain knowledge from colleagues at all levels, all of whom are ground engaged.Mexico’s Federal Labor Law and Constitution prohibit discrimination in hiring and employment practices based on protected characteristics including sex, gender, age, disability, religion, nationality, marital status, health status, sexual orientation, social condition, and other protected categories. (<a target="_blank" rel="noopener noreferrer" href="https://leglobal.law/countries/mexico/employment-law/employment-law-overview-mexico/05-pay-equity-laws/?utm_source=chatgpt.com">L&E Global</a>) Accordingly, employers generally should NOT include:<ul style="min-height:1.5em"><li>Age limits</li><li>Gender preferences</li><li>Marital/family status requirements</li><li>Pregnancy-related inquiries</li><li>Appearance requirements unrelated to the role</li><li>Religious preferences</li><li>National origin restrictions (unless legally justified)</li><li>Salary-history requirements</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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