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Territory Customer Support Manager
<strong>Primary Location:</strong> United States (US) - Missouri - Kansas City <br/><strong>Function:</strong> Customer Experience (CA)<br/><strong>Title: </strong>Territory Customer Support Manager - 118706 <br/><strong>Onsite/Remote:</strong>Remote Position<br/><br/>This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change. <br/><br/><strong><b>Your Responsibilities</b></strong><br/><br/>This position's territory will cover Murphy Tractors locations, including Kansas, Missouri, Nebraska, Iowa and Ohio.<br/><br/>As a<strong> Territory Customer Support Manager </strong>for <strong>John Deere Construction & Forestry</strong> located in <strong>Kansas City, Missouri or Wichita, Kansas</strong> you will....<br/><br/><ul><li>Drive customer experience by triaging product issues with factories and ensuring dealers performance with problem resolution / at risk processes</li><li>Support parts & service sales</li><li>Drive dealer readiness for new product launches</li><li>Builds dealer capabilities focused on Centralized & Connected support solutions using data, digital tools, and proactive processes</li></ul><br/><br/><strong>VISA Sponsorship is NOT available for this position</strong><br/><br/><strong><b>What Skills You Need</b></strong><br/><br/><ul><li>Ability and willingness to travel domestically, up to 75%</li><li>2 or more years customer support and/or marketing and sales experience with customer interaction regarding products, parts, and/or service</li><li>2 or more years factory experience with design, engineering, and manufacturing, or marketing and sales with focused product-specific knowledge and dealer/customer interaction</li><li>Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint)</li></ul><br/><br/><strong><b>What Makes You Stand Out</b></strong><br/><br/><ul><li>2 or more years of experience with regular customer contact, knowledge of dealer/distribution network processes, and broad product knowledge</li><li>2 or more years of experience with Negotiation and Conflict Resolution processes</li><li>2 or more years practical experience with John Deere machinery and equipment</li></ul><br/><br/><strong><b>Education</b></strong><br/><br/>Ideally you will have a degree or equivalent related work experience in the following:<br/><br/><ul><li>Bachelors degree in Education, Business, Management, Engineering, Technology, Agricultural Sciences ,Marketing, or equivalent discipline</li></ul><br/><br/><strong>What You'll Get</strong><br/><br/>At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:<br/><ul><li>Flexible work arrangements</li><li>Highly competitive base pay and performance bonuses</li><li>Savings & Retirement benefits (401K and Defined Contribution)</li><li>Healthcare benefits with a generous company contribution in the Health Savings Account</li><li>Adoption assistance</li><li>Employee Assistance Programs</li><li>Tuition assistance</li><li>Fitness subsidies and on-site gyms at specific Deere locations</li><li>Charitable contribution match</li><li>Employee Purchase Plan & numerous discount programs for personal use</li></ul><br/> $93,324.00 - $139,980.00 + Benefits<br/><br/>Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL <br/><br/>Must be 18 years of age or older to apply<br/><br/>The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.<br/><br/>The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
