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Tier I Solutions Center Representative (Remote - PST Time Zone Only)

June 26, 2026

<div class="container-3Gm1a">Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! <a href="https://www.youtube.com/watch?v=eXLNwQg5Y3g" rel="noopener">Aventiv Technologies – Where your future awaits - YouTube</a> *This position is REMOTE and considering candidates in the Pacific Standard Time Zone ONLY.* Job Purpose: Tier 1 Solutions Center Representative will handle incoming customer calls and provide detailed initial troubleshooting and problem resolution. Responsible for accurately gathering information, generating, and documenting the ticket within the Salesforce tracking case system. Essential Duties: <ul> <li>Responsible for customer request and incident reports processing. </li> <li>Provide the necessary preliminary information for escalation to the Tier 2 Associates as needed. </li> <li>Assist in executing and/or managing special projects for the department. </li> <li>Build customer relationships with the support center. </li> <li>Respond to all inquiries and issues in a consistently efficient, professional, and accurate manner while offering the highest level of service to all customers. Meet productivity requirements based on business needs. </li> <li>Proficiency in utilizing company systems and products. </li> <li>Maintain high proficiency in interpersonal skills, including written and verbal communication, to work with a broad range of customers. </li> <li>Take on additional special projects, as necessary. </li> <li>Document all customer correspondence. </li> <li>Maintain project status log. </li> <li>Position is fully remote.</li> <li>Perform other related duties as assigned or required. </li> </ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> Knowledge, Skills, and Abilities: <ul> <li>Excellent communication and interpersonal skills </li> <li>Ability to interface with internal and external partners and to manage projects is required. </li> <li>Strong organizational and time management skills </li> <li>Ability to work on many projects simultaneously. </li> <li>Ability to set priorities and work independently with strong initiative. </li> <li>Must take initiative, ownership and accountability for business and react quickly with a strong sense of urgency. </li> <li>Ability to make sound decisions with minimal guidelines. </li> <li>Proficiency with Microsoft CRM, Word, PowerPoint, and Excel </li> </ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> Minimum Qualifications: <ul> <li>High school diploma or GED </li> <li>Previous experience involving customer contact, technical support, or customer relations </li> </ul> <ul></ul> Preferred Qualifications: <ul> <li>Associate degree in related field of study </li> <li>1 year of previous Technical support/ Help-desk experience </li> <li>Previous call center experience </li> </ul> <ul></ul> <ul></ul> Physical Requirements: <ul> <li>While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and office equipment. </li> <li>Occasionally may need to reach, stoop, or kneel. </li> </ul> <ul></ul> Salary and Benefits: At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. <ul> <li>$16.54 - $18.85/hr</li> <li>Health Insurance</li> <li>401(k)</li> <li>Disability</li> <li>Life Insurance</li> <li>Paid Time Off</li> <li>Voluntary Benefits</li> </ul> Aventiv Privacy Policy: <a href="http://www.aventiv.com/privacy" rel="noopener">www.aventiv.com/privacy</a> Equal Employment Policy: Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act. </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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