About The Job: The Program Manager - Business exercises judgment while following general instructions to support the program management lifecycle. This role works with minimal instruction to prioritize and deliver work that supports business requirements, focusing on routine and semi-routine program tasks of limited complexity. Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws. What Will You Do: - Proactively engage with a high number of assigned customers to understand their learning goals and challenge and create plans to ensure they fully utilize and maximize the benefits of their learning subscription and Training Units (TUs). - Develop and execute a proactive renewal strategy for assigned customer accounts. - Identify and cultivate customer advocates who can speak to the success of their learning subscription. - Analyze customer engagement and usage data to identify trends, opportunities, and areas for improvement. Generate regular reports on renewal metrics, providing insights to internal stakeholders. - Manage inbound leads and outbound leads. This includes overseeing lead nurturing, qualification, distribution, and follow-up to ensure a smooth transition through the sales funnel. - Design, implement, and manage targeted upsell campaigns to existing customers. This involves identifying opportunities for expanding customer use of products or services, creating strategies to increase customer engagement, and driving incremental revenue through value-added offerings. - Drive fill rates by promoting the Open Enrolment (OE) training courses and certification exams to the existing customer base through upselling, cross-selling and targeted campaigns. - Collaborate with product development to address customer feedback and enhance the learning subscription offering. - Work closely with sales teams to identify upsell opportunities and potential expansion of learning services. What Will You Bring: - Bachelor's degree in a relevant field. - Two plus years experience in customer success, account management, or a related role. - Ability to analyze data and derive actionable insights. - Results-oriented with a focus on achieving consumption and renewal targets. - Customer-centric mindset with a passion for ensuring customer success. - Strategic thinker with the ability to develop and execute renewal plans. - Exceptional communication, interpersonal and relationship-building skills. - Self-motivated with a proactive approach to problem-solving. - Familiarity with learning management systems (LMS), subscription-based business models, and online education platforms is a plus. About Red Hat Red Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. 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