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User Enablement and Adoption Specialist
Job Description:
- Develop a framework for day-to-day administration of assigned business applications, including user management, security, configuration, and permissions
- Create a strategy to help serve as the IT Services technical lead for AI initiatives at Amplify
- Demonstrate strong customer service and problem-solving skills by efficiently troubleshooting support tickets
- Build and maintain strong working relationships with internal employees, software providers, and third-party vendors
- Act as a strategic partner with business teams to gather requirements for new initiatives and enhancements
- Facilitate change management activities related to application rollouts, updates, enhancements, bug fixes, and patches
- Develop and design the policies, processes, usage guidelines, and technical documentation to ensure system security and integrity
- Provide training and mentorship to end users and subject matter experts on application usage and best practices
Requirements:
- Proven ability to partner with senior leadership and align technology adoption with long-term business goals
- Should be comfortable presenting 'business cases' for new tools rather than just teaching people how to use them
- Experience working with a mix of in-person, remote, and offshore teams
- Mastery in troubleshooting, maintaining, and supporting application integrations
- Identify the root causes of issues and the ability to solve them with proven strategies
- Proven ability to lead enterprise AI initiatives, including system rollout, documentation, and end-user training, with a focus on maintaining data quality and reliable outputs
- 5+ years of experience supporting AI platforms such as Claude, Gemini, ChatGPT, or Anthology
Benefits:
- 401(k) plan
- Competitive health insurance and mental health options
- Basic life insurance
- Paid time off
- Parental leave
- Access to best-in-class development programs