User Enablement and Adoption Specialist

Job Description:

  • Develop a framework for day-to-day administration of assigned business applications, including user management, security, configuration, and permissions
  • Create a strategy to help serve as the IT Services technical lead for AI initiatives at Amplify
  • Demonstrate strong customer service and problem-solving skills by efficiently troubleshooting support tickets
  • Build and maintain strong working relationships with internal employees, software providers, and third-party vendors
  • Act as a strategic partner with business teams to gather requirements for new initiatives and enhancements
  • Facilitate change management activities related to application rollouts, updates, enhancements, bug fixes, and patches
  • Develop and design the policies, processes, usage guidelines, and technical documentation to ensure system security and integrity
  • Provide training and mentorship to end users and subject matter experts on application usage and best practices

Requirements:

  • Proven ability to partner with senior leadership and align technology adoption with long-term business goals
  • Should be comfortable presenting 'business cases' for new tools rather than just teaching people how to use them
  • Experience working with a mix of in-person, remote, and offshore teams
  • Mastery in troubleshooting, maintaining, and supporting application integrations
  • Identify the root causes of issues and the ability to solve them with proven strategies
  • Proven ability to lead enterprise AI initiatives, including system rollout, documentation, and end-user training, with a focus on maintaining data quality and reliable outputs
  • 5+ years of experience supporting AI platforms such as Claude, Gemini, ChatGPT, or Anthology

Benefits:

  • 401(k) plan
  • Competitive health insurance and mental health options
  • Basic life insurance
  • Paid time off
  • Parental leave
  • Access to best-in-class development programs
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