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Virtual Subrogation Team Manager - Arbitration
Salary Range:
$63,500 - $90,000
The Subrogation Team Manager - Arbitration is responsible for leading a team of Arbitration Specialists by developing, motivating, mentoring, guiding, and supporting the team's activities to ensure a quality work product, client satisfaction and exceptional recovery results. *This is a remote work opportunity.*
- Supervisory responsibilities include overseeing a team of Specialists, preparation of scorecards, work inventory audits, enforcement of department/company policies on attendance, disciplinary procedures, hiring, recognition, as well as the advanced training and skill development of Specialists (includes annual performance appraisal process).
- Handles escalated calls/situations, promptly responds to inquiries from staff to ensure maximum departmental performance and client satisfaction.
- Mentor team of specialists, answering daily emails and questions from the floor.
- Five years of relevant Subrogation and/or Insurance experience is required.
- Ability to motivate and drive maximum department collections and develop new and improved techniques to ensure achievement of Afni and client goals.
- Excellent verbal, written and organizational skills are required.
- Auto insurance experience strongly preferred.
- Arbitration experience preferred.
- Previous supervisory experience strongly preferred.
- Working experience with Arbitration Forums products E-Subro Hub, Total Recovery Solution (TRS) is preferred.
- Associate degree preferred.
- Adjuster license preferred.
- Proficiency with Microsoft office applications and windows systems are preferred.
REQUIREMENTS
- Five years of relevant Subrogation and/or Insurance experience is required.
- Ability to motivate and drive maximum department collections and develop new and improved techniques to ensure achievement of Afni and client goals.
- Excellent verbal, written and organizational skills are required.
