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VP, Customer Success Manager

June 17, 2026

As a Customer Success Manager you will be responsible for building and maintaining strong relationships with customers to ensure their success and satisfaction with the company's products or services. You will work closely with cross-functional teams to understand customer needs, address their concerns, and drive product adoption and retention.<div>As a Customer Success Manager you will be responsible for building and maintaining strong relationships with customers to ensure their success and satisfaction with the company's products or services. You will work closely with cross-functional teams to understand customer needs, address their concerns, and drive product adoption and retention.</div><div>Job Description / Responsibilities<ul><li>Develop and nurture strong relationships with key customer accounts, serving as the primary point of contact for their needs and inquiries.</li><li>Understand customer goals, objectives, and challenges to align the company's products or services to their specific needs.</li><li>Provide proactive support and guidance to customers throughout their journey, ensuring they maximize the value of the products or services.</li><li>Conduct regular check-ins, business reviews, and customer satisfaction surveys to assess customer health and identify areas for improvement.</li><li>Monitor customer usage and engagement metrics, identifying at-risk customers and implement proactive measures to mitigate churn.</li><li>Coordinate with the implementation and support teams to ensure a seamless onboarding experience for new customers.</li><li>Increase the Net Promoter Score (NPS) of existing clients and generate positive reviews on marketing platforms like G2 & Capterra.</li><li>Stay updated on industry trends, best practices, and competitive landscape to provide strategic recommendations and ensure customer success.</li><li>Be the face of the company for keeping the clients up to date on new product releases, feature enhancements & product roadmaps.</li></ul>Qualifications<div><ul><li>Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).</li><li>Familiarity with customer success software platforms and customer relationship management (CRM) tools.</li><li>Knowledge of the industry and market trends related to the company's products or services.</li></ul></div></div>Primary Location City/State:Homebased - Conway, ArkansasAdditional Locations (if applicable):Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice <a href="https:////www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf" target="_blank" rel="noopener noreferrer">here</a>.Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact <a href="mailto:recruit@acxiom.com" target="_blank" rel="noopener noreferrer">recruit@acxiom.com</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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