VP of Customer Success (Southeast Region)

About Us

Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.

Why Join Our Team

Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.

Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.

Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.

Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.

About the Role

Hippocratic AI is seeking a VP of Customer Success to lead our most strategic health system partnerships and a high‑performing team of Customer Success Executives. In this role, you will combine executive‑level client ownership with hands‑on leadership of solution deployment, workflow adoption, and measurable long‑term impact delivery.

You’ll be a player‑coach : directly managing enterprise client relationships while mentoring and developing a team that delivers scalable, repeatable success across our client base as well as shaping the playbooks, metrics, and processes that will scale our Customer Success function. This role is ideal for a healthcare‑savvy leader who thrives in startup environments and knows how to translate early product‑market fit into durable enterprise value.

What You’ll Do

Lead, coach, and develop a team of Customer Success Executives , fostering a culture of accountability, collaboration, and continuous improvement

Serve as the executive point of contact for major health system clients, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders

Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows

Collaborate cross‑functionally with Product, Engineering, and Sales to incorporate customer feedback and insights into product evolution and go‑to‑market strategy

In alignment with health system leadership, define, track and communicate client success metrics that measure clinical, operational, and financial impact

Guide change management strategies and influence adoption across complex health system environments

Codify best practices for onboarding, training, and workflow integration, setting the foundation for a repeatable, scalable CS model

Represent Hippocratic AI at conferences, webinars, and industry forums positioning the company as a trusted partner in healthcare AI innovation

Support future team growth by mentoring junior team members and contributing to hiring and onboarding new Customer Success Executives

Location & Travel

Candidates must be based in the Southeast region and able to travel up to 60% to client sites.

Periodic travel to Hippocratic AI offices (e.g., Palo Alto) for strategic planning and team sessions.

What You Bring

Must‑Have:

8–12+ years of experience in healthcare, including 5+ years in customer‑facing leadership roles working with or within health systems

Proven ability to lead and develop teams managing enterprise accounts and drive impact across large, matrixed provider organizations

Deep knowledge of clinical workflows, operational processes, and care delivery models (especially nursing or revenue cycle)

Experience leading cross‑functional initiatives in a startup or high‑growth technology environment

Strong executive presence and communication skills , with comfort presenting to and influencing clinical and operational leadership

Demonstrated success in implementation excellence , change leadership , and delivering measurable results in healthcare innovation

Ability to satisfy client‑specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.

Nice‑to‑Have:

Experience with AI, digital health , or clinical decision support tools

Background in consulting, health tech, or clinical operations transformation
Prior exposure to regulatory, compliance, or data governance considerations in healthcare

Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @ hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.

#J-18808-Ljbffr
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...